Banking Collections & Payments Specialist (FCA)

Tp-8f723eaf; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Tp-8f723eaf in Cape Town is hiring for a customer service specialist to handle inbound calls and emails from business customers, ensuring compliance with DPA and company guidelines.

The role focuses on delivering quality service, promoting products, processing payments, and updating records while supporting fraud prevention and accurate data entry.

Ideal candidates have matric and 6–12 months call centre experience; FCA/regulatory awareness and banking/insurance exposure are advantageous.

Qualifications

• Matric/Equivalent education completed.
• 6–12 months call centre/telephone sales experience.
• Experience in FCA regulated environments is advantageous.
• Experience in banking/insurance industries is advantageous.

Responsibilities

• Handle incoming phone calls and emails from existing and potential business customers.
• Ensure adherence to DPA requirements within the CS environment.
• Complaint handling and offering appropriate solutions.
• Processing customer payments.
• Providing transactional data both recent and historical.
• Submitting Lost and Stolen requests including account blocks to reduce fraud risk.
• Updating customer records on request and ensuring accuracy.
• Processing Direct Debits and other account changes.
• Activating accounts and assisting with closures per scripting.
• Providing online support including account resets and technical assistance.
• Submitting inquiries to fraud and ensuring compliance with guidelines.
• Processing inbound applications and accurate data entry into systems.

Skills

Customer service

Telephone sales

Compliance awareness

Education

Matric/Equivalent

Job description

Tp-8f723eaf in Cape Town is hiring for a customer service specialist to handle inbound calls and emails from business customers, ensuring compliance with DPA and company guidelines.

The role focuses on delivering quality service, promoting products, processing payments, and updating records while supporting fraud prevention and accurate data entry.

Ideal candidates have matric and 6–12 months call centre experience; FCA/regulatory awareness and banking/insurance exposure are advantageous.