Coastal Auto Service Advisor — Customer Focus & Growth

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Employee discounts on vehicles

Commission based on performance

Job summary

Placements24 is seeking a customer-focused Automotive Service Advisor for a dealership in Richards Bay. You will be the main link between customers and the service department, documenting vehicle service needs and communicating repair recommendations.

Responsibilities include generating estimates, coordinating with technicians, and following up post-service to ensure satisfaction. The role emphasizes excellent communication and a strong understanding of automotive services in a busy port city.

Qualifications

• Previous experience as an Automotive Service Advisor or similar customer-facing role.
• Excellent communication and customer service skills.
• Basic understanding of automotive repair processes and terminology.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with dealership management software.

Responsibilities

• Greet customers and document vehicle service requirements.
• Explain recommended services clearly to customers.
• Generate service estimates and manage timelines and costs.
• Coordinate with technicians to ensure efficient workflow.
• Follow up with customers after service to ensure satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Tools

Dealership software

MS Office

Job description

Placements24 is seeking a customer-focused Automotive Service Advisor for a dealership in Richards Bay. You will be the main link between customers and the service department, documenting vehicle service needs and communicating repair recommendations.

Responsibilities include generating estimates, coordinating with technicians, and following up post-service to ensure satisfaction. The role emphasizes excellent communication and a strong understanding of automotive services in a busy port city.