Clinical CS Associate | Proactive Health Tech Support

black.ai; Cape Town; Hybrid; ZAR 350,000 - 400,000; Full time

Benefits offered by this job

24/7 mental health support

Global parental leave

Fertility support

Learning & development budget

Home office setup budget

Recharge days

Work from anywhere for up to 4 weeks

Job summary

black.ai in Cape Town is looking for a Customer Success Associate to support SMB customers in a hybrid role. You will leverage your clinical background to provide exceptional service, ensuring clinicians feel confident in using our AI Care Partner.

This dynamic position requires fast-paced problem-solving, proactive training, and communication skills. Join a passionate team dedicated to enhancing healthcare delivery worldwide.

Qualifications

• Understanding of the day-to-day reality of GPs and hospital doctors.
• Ability to juggle multiple conversations while staying calm.
• Proactive problem-solving skills.
• Experience in training and supporting clinicians.

Responsibilities

• Answer questions for Heidi's global SMB customer base.
• Train and coach clinicians on using Heidi effectively.
• Support the wider team by sharing knowledge and ideas.

Skills

Medical or clinical background

Speed and composure

Bias for action

Talent for delight

Familiarity with tooling (HubSpot, Intercom)

Open, collaborative mind

Job description

black.ai in Cape Town is looking for a Customer Success Associate to support SMB customers in a hybrid role. You will leverage your clinical background to provide exceptional service, ensuring clinicians feel confident in using our AI Care Partner.

This dynamic position requires fast-paced problem-solving, proactive training, and communication skills. Join a passionate team dedicated to enhancing healthcare delivery worldwide.