Technical Customer Success Manager

Pronel Consultants; Cape Town; On-site; ZAR 450,000 - 750,000; Full time

Job summary

Pronel Consultants is seeking a Technical Customer Success Manager to own the client journey from implementation through expansion, ensuring customers maximize value of our AI platform. You will work independently, make informed decisions, and take ownership of delivering exceptional outcomes.

In this role you will onboard clients, lead AI integrations, and serve as the technical liaison to our engineering team, driving adoption of new features and providing hands-on training and support.

Qualifications

• 3+ years' experience in a technical customer success role.
• Direct experience with AI or SaaS platforms.
• Experience with voice systems, chatbots, or conversational AI.

Responsibilities

• Own the end-to-end technical onboarding and success journey.
• Lead implementations and AI platform integration.
• Act as the technical liaison between clients and engineering.
• Identify growth opportunities and drive adoption of new platform features.
• Deliver technical training, product demonstrations, and troubleshooting support.
• Build and refine scalable technical processes.

Skills

Technical onboarding

AI/ML experience

Communication skills

Problem solving

Job description

Location: Cape Town, Ballito, or Pretoria

Are you passionate about AI and helping clients succeed? We're looking for a Technical Customer Success Manager to own the client journey from implementation through expansion, ensuring customers maximize the value of our AI platform. You'll work independently, make informed decisions, and take ownership of delivering exceptional outcomes.

What You'll Do

• Own the end-to-end technical client onboarding and success journey
• Lead implementations and ensure seamless AI platform integration
• Act as the technical liaison between clients and our engineering team
• Identify growth opportunities and drive adoption of new platform features
• Deliver technical training, product demonstrations, and troubleshooting support
• Build and refine scalable technical processes

Non-Negotiables

• Strong technical foundation with hands-on AI/ML or conversational AI experience
• High level of initiative—you proactively solve problems and take ownership
• Excellent communication skills, with the ability to explain complex technical concepts clearly

Strong Signals

• 3+ years' experience in a technical customer success role
• Direct experience with AI or SaaS platforms
• Experience with voice systems, chatbots, or conversational AI