AI Platform Technical Onboarding & Success Lead

Pronel Personnel; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Pronel Personnel seeks a Technical Customer Success Manager in South Africa to own the client journey from onboarding through expansion, ensuring customers maximize the value of our AI platform.

You will lead end-to-end implementations, act as the technical liaison to our engineering team, and identify opportunities to drive adoption of new features while delivering training and support.

Qualifications

• Hands-on AI/ML or conversational AI background.
• Experience guiding technical onboarding and adoption.
• Strong communication to explain complex concepts clearly.

Responsibilities

• Own end-to-end technical onboarding and customer journey.
• Lead implementations and AI platform integration.
• Serve as technical liaison between clients and engineering.
• Identify growth opportunities and drive adoption of new features.
• Deliver technical training, product demos, and troubleshooting help.
• Build scalable technical processes and playbooks.

Skills

AI/ML experience

Technical onboarding

Customer success

Cross-functional collaboration

Excellent communication

Tools

SaaS platforms

Job description

Pronel Personnel seeks a Technical Customer Success Manager in South Africa to own the client journey from onboarding through expansion, ensuring customers maximize the value of our AI platform.

You will lead end-to-end implementations, act as the technical liaison to our engineering team, and identify opportunities to drive adoption of new features while delivering training and support.