On-Site Client Experience Specialist in Kimberley

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Medical aid

Retirement fund

Professional development

On-site office

Annual leave & sick leave

Job summary

Placements24 is seeking a Client Support Specialist for their Kimberley, Northern Cape office. You will be the primary contact for clients, handling inquiries, scheduling meetings, and assisting with project information.

The ideal candidate has a minimum of 2 years in client support or related roles, strong communication, and proficiency with MS Office; CRM experience is advantageous. Must be based in or relocate to Kimberley.

Qualifications

• High school diploma or equivalent; a Bachelor's degree in a related field is preferred.
• Minimum of 2 years of experience in a client support, administrative, or customer service role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM software is an advantage.
• Ability to multitask and prioritize effectively in a busy office environment.
• Client-focused attitude and strong interpersonal skills.
• Must be based in or willing to relocate to Kimberley.
• Professional demeanor and appearance.

Responsibilities

• Serve as the main point of contact for clients, responding to inquiries promptly and professionally.
• Schedule client meetings, appointments, and project-related consultations.
• Assist clients with accessing information and resources related to their projects.
• Maintain accurate client records and communication logs in the CRM system.
• Coordinate with internal teams to ensure client requests are addressed efficiently.
• Prepare client-facing documents, reports, and presentations.
• Manage client feedback and escalate issues as needed to appropriate personnel.
• Ensure a high level of client satisfaction through proactive engagement.
• Support the onboarding process for new clients.
• Contribute to maintaining a positive and professional office environment in Kimberley.

Skills

Verbal communication

Written communication

Organization

CRM experience

MS Office suite

Multitasking

Client focus

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

Placements24 is seeking a Client Support Specialist for their Kimberley, Northern Cape office. You will be the primary contact for clients, handling inquiries, scheduling meetings, and assisting with project information.

The ideal candidate has a minimum of 2 years in client support or related roles, strong communication, and proficiency with MS Office; CRM experience is advantageous. Must be based in or relocate to Kimberley.