Client Support Specialist — Growth & Impact (Welkom)

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

On-the-job training

Health benefits

Career progression

Competitive salary

Job summary

Placements24 in Welkom, Free State, is seeking a detail-oriented Client Support Agent to serve as the primary contact for clients. You will manage inquiries, document interactions, and help ensure service excellence in a fast-paced environment.

The role emphasizes strong communication, accurate record-keeping, and proactive problem-solving to foster lasting client relationships and contribute to operational success in the Free State region.

Qualifications

• High school diploma or equivalent required.
• Experience in a client service or support role is preferred.
• Excellent written and verbal communication skills.
• Proficiency with MS Office/Google Workspace and basic database tools.

Responsibilities

• Handle inbound client inquiries regarding services, accounts and general support needs.
• Resolve client issues promptly and effectively to ensure satisfaction.
• Process client requests, updates and orders accurately.
• Maintain detailed records of client interactions and transactions in the database.
• Proactively identify client needs and offer appropriate solutions.

Skills

Customer service

Communication skills

Database management

Office productivity tools

Education

High school diploma

Certificate or diploma in related field

Tools

Office suites

Database management systems

Job description

Placements24 in Welkom, Free State, is seeking a detail-oriented Client Support Agent to serve as the primary contact for clients. You will manage inquiries, document interactions, and help ensure service excellence in a fast-paced environment.

The role emphasizes strong communication, accurate record-keeping, and proactive problem-solving to foster lasting client relationships and contribute to operational success in the Free State region.