Client Success Coordinator — Hybrid Growth & Support

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive annual salary

Hybrid work schedule

Medical and wellness benefits

Paid vacation and sick leave

Career growth opportunities

Job summary

Placements24 in Mossel Bay is seeking a detail-oriented Client Support Coordinator to join our team. This hybrid role focuses on delivering seamless client service, acting as the main liaison between clients and internal departments.

You will manage client inquiries, coordinate service requests, maintain CRM records, and communicate updates and resolutions to clients, contributing to retention and satisfaction within a collaborative environment.

Qualifications

• High school diploma or equivalent; business admin certificate preferred.
• Experience in customer support, administration, or client coordination.
• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and CRM software.
• Ability to work in a hybrid office/remote setting.

Responsibilities

• Serve as the primary point of contact for client inquiries and requests.
• Coordinate service delivery and support activities across teams.
• Maintain client records and log communications in CRM.
• Proactively communicate service updates, issues, and resolutions.
• Assist in resolving client issues and escalate complex problems.
• Gather client feedback to identify service improvements.

Skills

Communication

Time management

Organizational skills

Multitasking

Education

High school diploma

Business administration certificate

Tools

Microsoft Office

CRM software

Job description

Placements24 in Mossel Bay is seeking a detail-oriented Client Support Coordinator to join our team. This hybrid role focuses on delivering seamless client service, acting as the main liaison between clients and internal departments.

You will manage client inquiries, coordinate service requests, maintain CRM records, and communicate updates and resolutions to clients, contributing to retention and satisfaction within a collaborative environment.