On-site Customer Support Specialist | Growth & Benefits

Placements24; Mbombela (Nelspruit); On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid training

Advancement opportunities

Team-building activities

Employee assistance program

Job summary

Placements24 in Nelspruit is seeking a customer-focused Customer Support Agent to assist customers via phone, email and in person. You will be the face of the company, ensuring timely information and courteous service to resolve inquiries.

The role emphasizes clear communication, empathy, and teamwork within a supportive office environment. Previous customer service experience and proficiency with basic computer apps are valued, with paid training and opportunities for advancement.

Qualifications

• Experience in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Active listening and problem-solving abilities.
• Proficiency with basic computer applications and customer management systems.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide information on products, services, and company policies.
• Resolve customer issues and complaints empathetically.
• Maintain accurate customer records and transaction details.
• Collaborate with team members to improve customer experience.

Skills

Customer service

Communication

Problem solving

Active listening

Interpersonal skills

Tools

CRM software

Microsoft Office

Job description

Placements24 in Nelspruit is seeking a customer-focused Customer Support Agent to assist customers via phone, email and in person. You will be the face of the company, ensuring timely information and courteous service to resolve inquiries.

The role emphasizes clear communication, empathy, and teamwork within a supportive office environment. Previous customer service experience and proficiency with basic computer apps are valued, with paid training and opportunities for advancement.