Customer Support Specialist — Growth, On-Site Team (Paarl)

Placements24; Paarl; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Professional development

On-site work

Medical benefits

Retirement benefits

Company culture

Job summary

Placements24 in Paarl is seeking a proactive Customer Support Specialist to join our dedicated team. You will handle inquiries via phone, email, and chat, ensuring a positive experience for every client.

This role offers opportunities for professional development in a collaborative office, with emphasis on documenting interactions in CRM, resolving issues efficiently, and collaborating with other departments. Competitive salary and benefits accompany a stable career path and supportive culture.

Qualifications

• Proven experience in a customer service or helpdesk capacity.
• Excellent verbal and written communication skills.
• Proficiency with customer support software and ticketing systems.
• Strong analytical and problem-solving abilities.

Responsibilities

• Handle incoming customer support requests via phone, email, and chat.
• Diagnose and resolve customer issues with clear, actionable solutions.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with other departments to ensure swift resolution of complex issues.
• Identify customer needs and provide relevant product or service information.

Skills

Customer service

Verbal communication

Written communication

CRM software

Ticketing systems

Analytical thinking

Problem solving

Attention to detail

Customer experience

Tools

CRM software

Ticketing systems

Job description

Placements24 in Paarl is seeking a proactive Customer Support Specialist to join our dedicated team. You will handle inquiries via phone, email, and chat, ensuring a positive experience for every client.

This role offers opportunities for professional development in a collaborative office, with emphasis on documenting interactions in CRM, resolving issues efficiently, and collaborating with other departments. Competitive salary and benefits accompany a stable career path and supportive culture.