Client Support Coordinator

Placements24; Bloemfontein; Hybrid; ZAR 400,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Stock options potential

Flexible working hours

Remote team culture

Job summary

Placements24 is seeking a proactive Client Support Coordinator to join a fully remote team serving clients across South Africa. You’ll be the primary contact for inquiries, onboarding new clients, and solving technical issues to ensure high customer satisfaction.

You will document interactions, create helpful tutorials, and work with sales and product teams to relay feedback. A self-starter with strong communication and organization will thrive in this role.

Qualifications

• Proven experience in a client support, customer service, or account management role.
• Excellent verbal and written communication skills.
• Strong technical aptitude and ability to learn new software quickly.
• Proficiency with CRM software and support ticketing systems.
• Exceptional problem-solving and analytical abilities.
• Ability to work independently in a fully remote environment.
• Dedicated home office space with reliable high-speed internet.
• Bachelor's degree in a related field or equivalent work experience.

Responsibilities

• Manage client inquiries and provide timely, accurate responses via email, phone, and chat.
• Onboard new clients, guiding them through initial setup and product features.
• Troubleshoot and resolve technical issues related to the company's software.
• Document client interactions, issues, and resolutions in the CRM system.
• Develop and maintain customer-facing documentation, including FAQs and tutorials.
• Proactively communicate with clients regarding updates, maintenance, and potential issues.
• Identify opportunities to improve client satisfaction and product adoption.
• Collaborate with sales and product teams to relay client feedback and requirements.
• Conduct user training sessions for clients as needed.
• Contribute to the overall client success strategy of the company.

Skills

Client support

Communication

Tech savviness

CRM & ticketing

Problem solving

Remote work

Home office setup

Customer focus

SaaS/CRM experience

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

About the Role

Our client, a dynamic technology startup, is seeking a proactive Client Support Coordinator to join their expanding team. This role is fully remote, offering the flexibility to work from anywhere in South Africa. You will be the primary point of contact for clients, ensuring they receive timely and effective support for our innovative software solutions. This position requires a blend of technical aptitude, exceptional communication skills, and a passion for customer success. You will play a vital role in onboarding new clients, troubleshooting issues, and building strong, lasting relationships. We foster a collaborative and supportive remote work culture, where your contributions are valued and recognized. The ideal candidate is a self-starter, adept at managing their workload and committed to delivering outstanding client experiences. Your expertise will be critical in maintaining high client satisfaction and contributing to the company's growth trajectory.

Key Responsibilities

• Manage client inquiries and provide timely, accurate responses via email, phone, and chat.
• Onboard new clients, guiding them through initial setup and product features.
• Troubleshoot and resolve technical issues related to the company's software.
• Document client interactions, issues, and resolutions in the CRM system.
• Develop and maintain customer-facing documentation, including FAQs and tutorials.
• Proactively communicate with clients regarding updates, maintenance, and potential issues.
• Identify opportunities to improve client satisfaction and product adoption.
• Collaborate with sales and product teams to relay client feedback and requirements.
• Conduct user training sessions for clients as needed.
• Contribute to the overall client success strategy of the company.

Requirements

• Proven experience in a client support, customer service, or account management role.
• Excellent verbal and written communication skills.
• Strong technical aptitude and ability to quickly learn new software.
• Proficiency in using CRM software and support ticketing systems.
• Exceptional problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a fully remote environment.
• A dedicated home office space with reliable high-speed internet is mandatory.
• Client-focused mindset with a passion for helping others succeed.
• Experience with (Specific Software/Industry - e.g., SaaS, CRM software) is a plus.
• Bachelor's degree in a related field or equivalent work experience.

Benefits

• Competitive salary.
• Health and wellness benefits package.
• Opportunity to work with a growing and innovative company.
• Generous paid time off.
• Professional development and training opportunities.
• Flexible working hours.
• A supportive and engaging remote team culture.
• Contribution to client success and company growth.
• Regular performance reviews and feedback.
• Potential for stock options in a startup environment.