Client Support Manager - Community Services

Placements24; Klerksdorp; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Placements24 in South Africa seeks an experienced Client Support Manager in Klerksdorp, North West to lead a team of community support workers and enhance service delivery.

You will develop client care strategies, conduct needs assessments, and build strong relationships with families and external partners. This on-site role requires strong leadership and knowledge of social care principles.

A degree in social work or related field and 5+ years of management experience are preferred.

Qualifications

• Relevant degree in social work or related field.
• 5+ years in a management or supervisory role within community services or social care.
• Strong leadership and communication skills.
• Knowledge of community support services, regulations, and applicable legislation.

Responsibilities

• Lead, manage, and mentor a team of community support workers.
• Develop, implement, and evaluate client care plans and support strategies.
• Conduct comprehensive client needs assessments and risk evaluations.
• Ensure compliance with regulations, policies, and professional standards.
• Manage client intake processes and service allocation.
• Build and maintain relationships with clients, families and external stakeholders.
• Oversee accurate client records and documentation.
• Monitor service quality and drive continuous improvement.

Skills

Leadership

People management

Communication

Budgeting

Case management software

Interpersonal skills

Education

Bachelor's degree in Social Work or related field

Tools

Case management software

MS Office

Job description

About the Role

Our client is seeking an experienced and dedicated Client Support Manager to oversee and enhance community services in **Klerksdorp, North West**. This leadership role involves managing a team of support workers, developing client care strategies, and ensuring the highest standards of service delivery. The Client Support Manager will be responsible for client assessments, care plan development, and fostering positive relationships with clients, families, and external agencies. This is an on-site position requiring strong leadership and operational skills within the **Klerksdorp** community. The successful candidate will possess a deep understanding of social care principles and a commitment to improving the lives of individuals and families. You will be instrumental in shaping the future of our client's community support initiatives in the **North West** province.

Key Responsibilities

• Lead, manage, and mentor a team of community support workers.
• Develop, implement, and evaluate client care plans and support strategies.
• Conduct comprehensive client needs assessments and risk evaluations.
• Ensure compliance with all relevant regulations, policies, and professional standards.
• Manage client intake processes and service allocation.
• Build and maintain effective working relationships with clients, families, and external stakeholders.
• Oversee the maintenance of accurate client records and documentation.
• Monitor service quality and implement continuous improvement initiatives.
• Manage budgets and resources effectively for the community services department.
• Provide training and professional development opportunities for the support team.

Requirements

• A relevant degree or diploma in Social Work, Community Development, Health Services Management, or a related field.
• Significant experience (5+ years) in a management or supervisory role within community services or social care.
• Demonstrated leadership skills with the ability to motivate and manage a team.
• In-depth knowledge of community support services, client care principles, and relevant legislation.
• Strong assessment, planning, and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Experience in managing budgets and resources.
• Familiarity with the **Klerksdorp, North West** region and its resources is advantageous.
• Proficiency in case management software and standard office applications.
• A commitment to promoting client independence and well-being.

Benefits

This position offers a competitive salary, comprehensive benefits package, and significant opportunities for professional growth. You will have the chance to lead a dedicated team and make a substantial impact on community well-being in **Klerksdorp**. Our client provides a supportive work environment and invests in employee development.