Remote Customer Support Agent

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Full remote work

Flexible scheduling

Health, dental and vision benefits

Ongoing training and development

Collaborative remote team

Job summary

Placements24 is seeking a dedicated Remote Customer Support Agent to assist the Soweto community and customers nationwide. You will resolve inquiries via multiple channels, maintain CRM records, and contribute to a positive customer experience from a home office.

The role requires strong communication, independent work habits, and a reliable internet connection, with full remote flexibility and opportunities for ongoing training.

Qualifications

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Proficient with computers and common support software.
• Ability to work independently and manage multiple tasks.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide clear and concise information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Identify opportunities to enhance the customer experience and suggest service improvements.
• Follow communication scripts and guidelines to ensure consistency and quality.

Skills

Customer service experience

Excellent communication

Computer skills

Independent work

Multitasking

Education

High school diploma

Tools

CRM

Support software

Job description

About the Role

Our client is looking for a dedicated and customer-oriented Remote Customer Support Agent to join their fully remote team, serving the Soweto community and customers nationwide. This role is essential for providing prompt, accurate, and friendly support across various communication channels. You will be empowered to resolve customer issues effectively, ensuring satisfaction and reinforcing our client's commitment to excellent service. Ideal candidates are self-starters who thrive in a remote work environment and possess strong communication skills. You will be an integral part of a supportive virtual team, contributing to a positive customer experience from your home office.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide clear and concise information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Identify opportunities to enhance the customer experience and suggest service improvements.
• Follow communication scripts and guidelines to ensure consistency and quality.

Requirements

• Previous experience in a customer service or support role is required.
• Excellent verbal and written communication skills, with a positive attitude.
• Proficiency in using computers and common support software.
• Ability to work independently and manage multiple tasks efficiently.
• A reliable internet connection and a dedicated, quiet workspace are mandatory.
• High school diploma or equivalent education is necessary.

Benefits

• Competitive salary and performance-based incentives.
• Full remote work arrangement with flexible scheduling.
• Comprehensive health, dental, and vision benefits.
• Opportunities for ongoing training and professional development.
• A collaborative and supportive remote team culture focused on success.