Client Success Specialist (Hybrid) - E‑commerce Accounts

Placements24; Paarl; Hybrid; ZAR 260,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Training and development

Hybrid work arrangement

Positive and collaborative workculture

Job summary

Placements24 in Paarl, Western Cape, is seeking an Account Representative to manage and grow a portfolio of existing client relationships in a hybrid role. You will be the primary contact, addressing inquiries, resolving issues, and communicating client needs to internal teams.

The role focuses on delivering excellent service, nurturing relationships, and identifying opportunities for service enhancements, with a strong emphasis on collaboration across sales, support, and technical teams.

Qualifications

• Proven customer support or account management experience.
• Excellent communication, listening, and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Proficiency in MS Office Suite and CRM software is preferred.
• Experience in the e-commerce or technology sector is a plus.
• Ability to work collaboratively in a team environment, both remotely and in the office.
• A patient and empathetic approach to customer interactions.
• Must be able to work from the Paarl, Western Cape office on designated days.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and requirements and effectively communicate them internally.
• Resolve customer issues promptly and efficiently, escalating when necessary.
• Monitor client accounts for potential upsell or cross-sell opportunities.
• Conduct regular check-ins and service reviews with clients.
• Process client requests and orders accurately and in a timely manner.
• Collaborate with sales, support, and technical teams to ensure client satisfaction.
• Keep records of client interactions, transactions, comments, and complaints.
• Contribute to team effort by accomplishing related results as needed.

Skills

Customer support

Account management

Communication

Multitasking

Problem-solving

MS Office Suite

CRM software

E-commerce experience

Tools

MS Office Suite

CRM software

Job description

Placements24 in Paarl, Western Cape, is seeking an Account Representative to manage and grow a portfolio of existing client relationships in a hybrid role. You will be the primary contact, addressing inquiries, resolving issues, and communicating client needs to internal teams.

The role focuses on delivering excellent service, nurturing relationships, and identifying opportunities for service enhancements, with a strong emphasis on collaboration across sales, support, and technical teams.