Hybrid E-commerce Success Manager | Grow Client Partnerships

Placements24; Benoni; Híbrido; ZAR 350.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work in Benoni

Training and development opportunities

Competitive compensation

Descripción de la vacante

Placements24 in Benoni, Gauteng, is seeking a proactive E-commerce Customer Success Manager. This hybrid role blends remote work with in-office collaboration to support ecommerce clients, drive satisfaction, and foster long-term partnerships.

You will guide clients on best practices, handle inquiries, monitor account health, and identify upsell opportunities while collaborating with product and marketing teams. Strong communication and problem-solving are essential.

Formación

• Bachelor's degree required in a related field.
• Proven experience in customer success or client-facing roles.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to understand and articulate technical concepts related to e-commerce platforms.
• Proficiency with CRM software and customer success tools.

Responsabilidades

• Build and maintain strong relationships with e-commerce clients.
• Proactively engage with clients to understand needs and objectives.
• Provide guidance on best practices for using the platform.
• Address inquiries and resolve issues, liaising with internal teams.
• Monitor account health and identify upsell opportunities.
• Conduct regular reviews to ensure satisfaction and mitigate risks.
• Educate clients on new features and resources.
• Gather feedback to inform product and marketing improvements.

Conocimientos

Excellent communication

Problem-solving

Relationship building

Time management

Independent and collaborative work

Customer-focused mindset

Educación

Bachelor's degree in Business, Marketing, Communications, or related field

Herramientas

CRM software

Customer success platforms

Descripción del empleo

Placements24 in Benoni, Gauteng, is seeking a proactive E-commerce Customer Success Manager. This hybrid role blends remote work with in-office collaboration to support ecommerce clients, drive satisfaction, and foster long-term partnerships.

You will guide clients on best practices, handle inquiries, monitor account health, and identify upsell opportunities while collaborating with product and marketing teams. Strong communication and problem-solving are essential.