Client Support & Success Specialist (Benoni Office)

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health and retirement benefits

Training and development

Office environment

Advancement opportunities

Job summary

Placements24 in Benoni is seeking a Client Support Specialist to deliver exceptional service, manage client inquiries, and uphold strong relationships. This role is based in our Benoni office and requires collaborative teamwork to ensure positive client interactions.

The ideal candidate communicates clearly, handles multiple tasks, and uses CRM tools to maintain accurate records. High school diploma required with a customer-service orientation; training and advancement opportunities are

Qualifications

• Experience in client support, customer service or helpdesk.
• Excellent communication and problem-solving skills.
• Proficiency with CRM software and standard office tools.
• Ability to multitask and prioritize in a busy office.
• Strong commitment to client satisfaction and a professional demeanor.
• High school diploma or equivalent; relevant certifications are a plus.

Responsibilities

• Serve as the primary point of contact for client inquiries via phone, email, and in-person.
• Investigate and resolve client problems promptly and satisfactorily.
• Maintain accurate records of client communications in the CRM.
• Provide clients with information on products, services, and account status.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify opportunities to enhance client satisfaction and relationships.

Skills

Communication

Problem-solving

CRM software

Multitasking

Interpersonal skills

Education

High school diploma

Job description

Placements24 in Benoni is seeking a Client Support Specialist to deliver exceptional service, manage client inquiries, and uphold strong relationships. This role is based in our Benoni office and requires collaborative teamwork to ensure positive client interactions.

The ideal candidate communicates clearly, handles multiple tasks, and uses CRM tools to maintain accurate records. High school diploma required with a customer-service orientation; training and advancement opportunities are