Hybrid Client Support & Onboarding Specialist

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Collaborative team environment

Job summary

Placements24 in Upington is seeking a dedicated Client Support Representative to join a hybrid team. The role focuses on building and maintaining strong client relationships by providing timely, accurate, and friendly support.

You will be a key point of contact, addressing client needs, resolving issues, and ensuring overall satisfaction with our services. The position offers a hybrid work model with opportunities for professional development in a collaborative team environment.

Qualifications

• Previous experience in client support or a customer service role.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in using CRM software and other support tools.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• A strong commitment to delivering exceptional service.

Responsibilities

• Respond to client inquiries and requests via phone, email, and other communication channels.
• Troubleshoot and resolve client issues efficiently, escalating complex problems when necessary.
• Document all client interactions and resolutions accurately in the CRM system.
• Provide clients with information about products, services, and company policies.
• Assist with client onboarding and ensure a smooth service experience.
• Proactively identify opportunities to improve client satisfaction and retention.

Skills

Customer service

Communication skills

Problem solving

Customer-focused

CRM software

Time management

Service excellence

Tools

CRM software

Job description

Placements24 in Upington is seeking a dedicated Client Support Representative to join a hybrid team. The role focuses on building and maintaining strong client relationships by providing timely, accurate, and friendly support.

You will be a key point of contact, addressing client needs, resolving issues, and ensuring overall satisfaction with our services. The position offers a hybrid work model with opportunities for professional development in a collaborative team environment.