Client Success Manager - Hybrid Growth & Impact

Rmb Nigeria Limited; Polokwane; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Hybrid work

Health coverage

Bonuses

Career growth

Job summary

Rmb Nigeria Limited is seeking a Client Success Manager in Polokwane to build strong client relationships, drive adoption, and ensure customers achieve desired outcomes with our SaaS products. The role blends remote flexibility with in-office collaboration to deliver exceptional value.

You will manage client portfolios, craft success plans, conduct reviews, and identify growth opportunities while acting as a trusted advisor in a hybrid work environment.

Qualifications

• Proven experience in client success or account management.
• Strong understanding of SaaS business models and customer lifecycle.
• Excellent communication, negotiation, and relationship-building skills.
• Experience in hybrid work environments.
• Ability to analyze data and identify trends.

Responsibilities

• Manage a portfolio of clients from onboarding to ongoing engagement.
• Develop and execute success plans tailored to each client's goals.
• Conduct regular business reviews to assess progress, identify risks, and uncover expansion opportunities.
• Act as a client advocate to drive product and service improvements.
• Monitor client health metrics and implement strategies to improve retention and satisfaction.

Skills

Client success

Account management

Data analysis

Communication

SaaS knowledge

Education

Bachelor's degree in Business/Marketing

Job description

Rmb Nigeria Limited is seeking a Client Success Manager in Polokwane to build strong client relationships, drive adoption, and ensure customers achieve desired outcomes with our SaaS products. The role blends remote flexibility with in-office collaboration to deliver exceptional value.

You will manage client portfolios, craft success plans, conduct reviews, and identify growth opportunities while acting as a trusted advisor in a hybrid work environment.