Client Success Partner - Hybrid Role & Growth

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Health benefits

Retirement plan

Hybrid work model

Professional development

Job summary

Placements24 in Polokwane is seeking a proactive Client Support Associate to join our team in a hybrid role, balancing remote work with in-office collaboration.

You will handle client inquiries via phone, email, and in-person meetings, provide clear service information, and resolve issues while maintaining up-to-date CRM records.

This position offers a competitive salary with incentives and opportunities for professional development within a supportive, client-focused environment.

Qualifications

• Experience in a client relations, customer service, or support role.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and the ability to manage multiple client needs.
• Willingness to work a hybrid schedule, balancing remote and in-office duties.

Responsibilities

• Manage client inquiries and requests through phone, email, and occasional in-person meetings.
• Provide clear and concise information regarding services and support procedures.
• Resolve client issues efficiently and elevate complex problems as needed.
• Maintain accurate client records and update information in the CRM system.
• Assist with client onboarding and ensure a positive ongoing relationship.

Skills

Client relations

Customer service

Communication skills

CRM software

Organizational skills

Interpersonal skills

Multitasking

Tools

CRM software

Office applications

Job description

Placements24 in Polokwane is seeking a proactive Client Support Associate to join our team in a hybrid role, balancing remote work with in-office collaboration.

You will handle client inquiries via phone, email, and in-person meetings, provide clear service information, and resolve issues while maintaining up-to-date CRM records.

This position offers a competitive salary with incentives and opportunities for professional development within a supportive, client-focused environment.