Client Success Coordinator

605 Adcorp BLU a division of Adcorp Workforce; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

605 Adcorp BLU a division of Adcorp Workforce in Cape Town is seeking a Client Success Coordinator to ensure staff on site receive the correct PPE per shift.

The role requires at least 1 year of admin experience in hospitality and a Grade 12 Admin qualification. You will coordinate shifts, manage timekeeping, liaise with clients, and address incidents according to SOPs.

Qualifications

• 1+ year admin hospitality background is required.
• Grade 12 Admin Qualification is required.
• Must have coordinated shifts and related PPE handling knowledge.

Responsibilities

• Ensure shifts are fully staffed as per client contract requirements;
• Ensure that protective equipment and related documentation is issued;
• Report Injuries on duty;
• Brief all assignees with regards to client operating policies, procedures, health & safety and labour relations issues prior to placing an individual on assignment at client site;
• Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner up to Written Warning and escalated to Client Success Manager as per SOP;
• Monitor and ensure employees are using the biometric or relevant timekeeping system correctly;
• Monitor and manage assignees performance in accordance with their job descriptions and job requirements;
• Monitor attendance and timekeeping of assignees;
• Monitor and manage assignees performance in accordance with their job descriptions and job requirements;
• Communicate and provide feedback timeously to client regularly regarding queries;
• Prevent losses, wastage or misuse of time, materials or equipment;
• Address poor performance;
• Manage teams and disciplinary issues

Skills

Shift coordination

Admin experience

Hospitality background

Education

Grade 12 Admin Qualification

Job description

Position

Client Success Coordinator

Job Description

To ensure staff compliment on site is supplied with the correct PPE per shift.

Location

Cape Town - Foreshore

Contract Type

Permanent

Minimum Requirements

• Experience: 1+ year admin Hospitality background
• Qualification: Grade 12 Admin Qualification

Additional Requirements

Must have coordinated shifts, Knowledge of roast

Roles and Responsibilities

• Ensure shifts are fully staffed as per client contract requirements;
• Ensure that protective equipment and related documentation is issued;
• Report Injuries on duty;
• Brief all assignees with regards to client operating policies, procedures, health & safety and labour relations issues prior to placing an individual on assignment at client site;
• Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner up to Written Warning and escalated to Client Success Manager as per SOP;
• Monitor and ensure employees are using the biometric or relevant timekeeping system correctly;
• Monitor and manage assignees performance in accordance with their job descriptions and job requirements;
• Monitor attendance and timekeeping of assignees;
• Monitor and manage assignees performance in accordance with their job descriptions and job requirements;
• Communicate and provide feedback timeously to client regularly regarding queries;
• Prevent losses, wastage or misuse of time, materials or equipment;
• Address poor performance;
• Manage teams and disciplinary issues