Client Success Manager

354 Quest Staffing Solutions (Pty) Ltd; Milnerton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Adcorp in Cape Town – Century City is seeking a Client Success Manager to drive efficient and profitable client service delivery in line with SLAs and pricing schedules.

The role is permanent and requires up to 2 years of supervisory or HR generalist experience. A Grade 12/NQF Level 5 and a degree in Business or HR are preferred but not mandatory, with duties spanning payroll, reporting, and client liaison.

Qualifications

• Experience: Up to 2 years supervisory or HR generalist experience.
• Education: Grade 12 NQF Level 5; Degree in Business or HR preferred.
• TES experience preferred.

Responsibilities

• Oversee admin and payroll management; ensure payroll procedures and deadlines are met.
• Check, verify and approve preextract payroll reports; ensure correct job requisition from the Client.
• Ensure orders are authorized and job requisitions sent to Resource Centre; maintain relationship with Resource Centre.
• Provide feedback to Resource Centre on candidates supplied; ensure all assessments and verifications are completed.
• Coordinate transportation, brief assignees, and arrange recruitment or replacement staff as required.
• Report on daily fill rate; forecast peak labour requirements and manage timekeeping and shifts.
• Ensure client invoicing is on time and liaise with credit control to resolve queries.
• Coach and mentor assignees and manage disciplinary issues when needed.
• Ensure regulatory and SOP compliance and support SLAs and client governance.

Skills

Supervisory experience

HR generalist experience

TES experience

Education

Grade 12 / NQF Level 5

Degree in Business or HR

Job description

Position: Client Success Manager. Job Description: To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.

Location: Cape Town - Century City

Contract Type: Permanent

Minimum Requirements:

Experience: Up to 2 years supervisory or HR generalist experience TES experience preferred Education: Grade 12 NQF Level 5 qualification Degree in Business, HR or related field (preferred, not mandatory Additional Requirements: N/A

Roles and Responsibilities

• Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines;
• Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client;
• Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;
• Establish a relationship with the Resource Centre;
• Provide feedback to Resource Centre on candidates supplied;
• Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;
• Ensure that Assignees are briefed regarding transport arrangements, address, times etc;
• Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements;
• Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements;
• Induction of employees;
• Ensure that protective equipment and related documentation is issued;
• Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees;
• Ensuring the integrity of data on the payroll system;
• Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times;
• Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping;
• Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;
• Responsible for the implementation and maintenance of client Service Level Agreements;
• Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits;
• Develop awareness of client future business needs, identify potential opportunities and communicate;
• Responsible for ensuring ontime and accurate invoice delivery to clients;
• Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;
• Analyse weekly stats per responsible client;
• Coach and mentor assignees;
• Manage teams and disciplinary issues;
• Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks;
• Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
• Drive transformation within team;
• Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;
• Ensure team members are appropriately trained and developed;
• Responsible for arranging, controlling and overseeing the training of assignees

Account Credentials

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