Client Success & Coordination Specialist (Hybrid)

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Performance-based bonuses

Medical and retirement benefits

Professional development opportunities

Collaborative team environment

Job summary

Placements24 in Port Elizabeth is seeking a Client Support Coordinator to streamline operations and ensure high-quality service for clients. You will coordinate support activities and manage client communications.

The role offers a hybrid work model with in-office and remote responsibilities, competitive salary, performance bonuses, and opportunities for professional development. The position requires proven experience in client support or coordination, strong organizational and communication

Qualifications

• Proven experience in a client support, account management, or coordination role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills for effective client and team interaction.
• Proficiency with CRM software and standard office productivity suites.

Responsibilities

• Coordinate client support requests, ensuring timely and effective responses.
• Manage client communications, providing updates and addressing inquiries promptly.
• Liaise with internal teams (e.g., sales, technical) to facilitate problem resolution and service delivery.
• Maintain accurate client records and support documentation in the CRM system.
• Proactively identify and report on client satisfaction trends and areas for improvement.

Skills

Client support

Account management

Coordination

Communication skills

Tools

CRM software

Office suites

Job description

Placements24 in Port Elizabeth is seeking a Client Support Coordinator to streamline operations and ensure high-quality service for clients. You will coordinate support activities and manage client communications.

The role offers a hybrid work model with in-office and remote responsibilities, competitive salary, performance bonuses, and opportunities for professional development. The position requires proven experience in client support or coordination, strong organizational and communication