Client Software Support Specialist - golf

ZealHR; Wes-Kaap; Hybrid; ZAR 201,000 - 246,000; Full time

Benefits offered by this job

21 days leave

Hybrid work

Equipment provided

Professional development opportunities

Job summary

ZealHR in Cape Town is seeking a Client Support Specialist to provide day-to-day client assistance, troubleshoot issues, and ensure users get the most from our B2B SaaS software serving the golf and hospitality sector.

You will respond to queries, guide users with clear instructions, build strong relationships as the trusted contact, deliver user training when needed, track recurring issues, and support adoption of system features in a hybrid role with occasional travel.

Qualifications

• 1–3 years of experience in software or customer support.
• Ability to explain technical workflows clearly and patiently.
• Familiarity with CRM or project management tools is a plus.

Responsibilities

• Respond to client queries and resolve technical issues promptly.
• Guide users with clear, practical instructions for varying skill levels.
• Build strong relationships and be a trusted point of contact for clients.
• Track recurring issues and provide insights to improve processes and software.
• Deliver user training when needed and support adoption of system features.

Skills

Customer support

Technical troubleshooting

Communication

Relationship building

Training/onboarding

Tools

Lightspeed

CRM tools

Project management tools

Job description

Client Support Specialist

Cape Town | Hybrid | B2B Software

Are you calm under pressure and enjoy helping people solve problems?

Our client, a B2B SaaS company serving the golf and hospitality sector, is looking for a Client Support Specialist to provide day-to-day assistance to clients, troubleshoot issues, and ensure they get the most out of their software. This is not an implementation or project role — you will be the go‑to person for clients seeking guidance and solutions on a regular basis.

What you’ll do:

• Respond to client queries and resolve technical issues promptly
• Guide users with clear, practical instructions, tailored to varying technical skill levels
• Build strong relationships and become a trusted point of contact for clients
• Track recurring issues and provide insights to improve processes and software
• Deliver user training when needed and support adoption of system features

You’ll do well if you:

• Have 1–3 years of experience in software or customer support
• Can explain technical workflows clearly and patiently
• Have a general understanding of golf or hospitality operations
• Are organised, solutions-focused, and customer-oriented
• Are comfortable working in a hybrid environment and occasionally travelling

Nice to haves:

• Familiarity with Lightspeed or similar software systems
• Knowledge of CRM or project management tools
• Proficiency in French, Italian, or Spanish
• Strong interest in golf

What is on offer:

• R18,000 – R22,000 per month depending on experience
• 21 days leave, hybrid working, equipment provided
• Professional development and career growth opportunities

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