Client Support & Solutions Specialist — Hybrid

ZealHR; Wes-Kaap; Hybrid; ZAR 201,000 - 246,000; Full time

Benefits offered by this job

21 days leave

Hybrid work

Equipment provided

Professional development opportunities

Job summary

ZealHR in Cape Town is seeking a Client Support Specialist to provide day-to-day client assistance, troubleshoot issues, and ensure users get the most from our B2B SaaS software serving the golf and hospitality sector.

You will respond to queries, guide users with clear instructions, build strong relationships as the trusted contact, deliver user training when needed, track recurring issues, and support adoption of system features in a hybrid role with occasional travel.

Qualifications

• 1–3 years of experience in software or customer support.
• Ability to explain technical workflows clearly and patiently.
• Familiarity with CRM or project management tools is a plus.

Responsibilities

• Respond to client queries and resolve technical issues promptly.
• Guide users with clear, practical instructions for varying skill levels.
• Build strong relationships and be a trusted point of contact for clients.
• Track recurring issues and provide insights to improve processes and software.
• Deliver user training when needed and support adoption of system features.

Skills

Customer support

Technical troubleshooting

Communication

Relationship building

Training/onboarding

Tools

Lightspeed

CRM tools

Project management tools

Job description

ZealHR in Cape Town is seeking a Client Support Specialist to provide day-to-day client assistance, troubleshoot issues, and ensure users get the most from our B2B SaaS software serving the golf and hospitality sector.

You will respond to queries, guide users with clear instructions, build strong relationships as the trusted contact, deliver user training when needed, track recurring issues, and support adoption of system features in a hybrid role with occasional travel.