Customer Support Representative - Bilingual Preferred

Placements24; Mbombela (Nelspruit); Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Medical aid

Retirement fund

Training opportunities

Paid time off

Descripción de la vacante

Placements24 is seeking a diligent Customer Support Representative for a reputable financial services provider in Nelspruit. The role combines in-office collaboration in Mpumalanga with remote flexibility, emphasizing strong communication and client care.

You will handle inquiries, provide product information, and ensure accurate transaction processing while adhering to regulatory requirements. A customer-centric mindset and teamwork are essential.

Formación

• Experience in customer service, preferably within financial services.
• Excellent verbal and written English.
• Additional South African languages a strong plus.
• Strong active listening and problem-solving skills.
• Ability to stay calm and professional under pressure.

Responsabilidades

• Handle incoming customer calls, emails, and chat inquiries professionally and efficiently.
• Provide accurate information regarding financial products, services, and account inquiries.
• Troubleshoot and resolve customer issues, complaints, and concerns in a timely manner.
• Process customer transactions and account updates accurately.
• Escalate complex issues to the appropriate departments or management when necessary.
• Educate customers on available services and self-help resources.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Adhere to all company policies, procedures, and regulatory requirements.
• Identify opportunities to improve customer satisfaction and service delivery.
• Collaborate with team members to achieve departmental goals and objectives.

Conocimientos

Customer service

Communication skills

English proficiency

Active listening

Problem solving

Office software

CRM systems

Educación

High school diploma

Herramientas

CRM systems

Descripción del empleo

About the Role

Our client, a reputable financial services provider in Nelspruit, is seeking a diligent and customer-oriented Customer Support Representative. This role is integral to delivering exceptional service to our clients, addressing their inquiries, and resolving issues efficiently. You will be part of a supportive team environment that values professionalism and teamwork. The position offers a hybrid work arrangement, allowing for a balance between in-office collaboration in Mpumalanga and remote flexibility. We are looking for individuals with strong communication skills, a positive attitude, and a commitment to exceeding customer expectations. Join our client's esteemed organization and contribute to their reputation for outstanding customer care.

Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries professionally and efficiently.
• Provide accurate information regarding financial products, services, and account inquiries.
• Troubleshoot and resolve customer issues, complaints, and concerns in a timely manner.
• Process customer transactions and account updates accurately.
• Escalate complex issues to the appropriate departments or management when necessary.
• Educate customers on available services and self-help resources.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Adhere to all company policies, procedures, and regulatory requirements.
• Identify opportunities to improve customer satisfaction and service delivery.
• Collaborate with team members to achieve departmental goals and objectives.

Requirements

• Previous experience in customer service, preferably within the financial services sector.
• Excellent verbal and written communication skills.
• Proficiency in English; fluency in additional South African languages is a strong advantage.
• Strong active listening and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Proficiency with computers and common office software.
• Familiarity with CRM systems is a plus.
• High school diploma or equivalent required; further education is an advantage.
• Must be able to work a hybrid schedule, requiring some days in the office in Nelspruit .
• A strong work ethic and a dedication to providing exceptional customer service.

Benefits

• Competitive starting salary and potential for performance-based increases.
• Comprehensive medical aid and retirement fund benefits.
• Hybrid work model offering a blend of office and remote work.
• Ongoing training and professional development opportunities.
• A positive and supportive team environment in Mpumalanga .
• Opportunities for career growth within the company.
• Employee assistance program providing confidential support.
• Paid time off and public holiday leave.
• Stable employment with a reputable financial institution.
• Chance to make a real difference in customer satisfaction.