Client Services Advocate

Placements24; Sandton; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Supportive environment

Medical benefits

Retirement benefits

Annual leave

Job summary

Placements24 in Sandton, Gauteng, is seeking a Client Services Advocate to empower individuals and families by guiding access to services and resources. You will be the primary contact, advocate for client rights, and coordinate supports within the community.

The role requires a Bachelor's in Social Work or Psychology, strong communication and negotiation skills, and experience in case management. You will document cases, liaise with partner agencies, and help clients move toward

Qualifications

• Bachelor's degree in Social Work, Psychology, or a related human services field.
• Proven experience in case management or client advocacy.
• Knowledge of social services and community resources in Sandton.
• Strong interpersonal and negotiation skills.
• Ability to manage caseloads and maintain documentation.

Responsibilities

• Conduct comprehensive assessments of client needs and circumstances.
• Develop personalized action plans and goals in collaboration with clients.
• Facilitate access to a wide range of community services, including housing, healthcare, legal aid, and employment opportunities.
• Provide ongoing support, counseling, and advocacy for clients throughout their service journey.
• Maintain accurate, detailed, and confidential client records and case notes.
• Liaise effectively with partner organizations, government agencies, and service providers to ensure seamless support delivery.

Skills

Interpersonal skills

Communication

Negotiation

Client advocacy

Problem solving

Caseload management

Education

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Job description

About the Role

Our client is searching for a proactive and skilled Client Services Advocate to join their team in the bustling area of Sandton , Gauteng . This role is essential in ensuring individuals and families receive the support and resources they need to navigate complex social and economic challenges. You will act as a primary point of contact, providing guidance, facilitating access to services, and advocating for client rights and needs within the community. The ideal candidate possesses strong communication skills and a commitment to empowering clients towards self-sufficiency and improved well-being in Sandton .

Key Responsibilities

• Conduct comprehensive assessments of client needs and circumstances.
• Develop personalized action plans and goals in collaboration with clients.
• Facilitate access to a wide range of community services, including housing, healthcare, legal aid, and employment opportunities.
• Provide ongoing support, counseling, and advocacy for clients throughout their service journey.
• Maintain accurate, detailed, and confidential client records and case notes.
• Liaise effectively with partner organizations, government agencies, and service providers to ensure seamless support delivery.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related human services field.
• Proven experience in case management, client advocacy, or social support services.
• In-depth knowledge of social services, welfare programs, and community resources available in Sandton .
• Exceptional interpersonal, communication, and negotiation skills.
• Strong problem-solving abilities and a proactive approach to client support.
• Ability to manage a caseload effectively and maintain detailed documentation.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for continuous professional development and training.
• A dynamic and supportive work environment dedicated to positive social impact.
• Comprehensive medical and retirement benefits.
• Generous annual leave and other statutory benefits.