Client Advocacy & Services Specialist

Placements24; Sandton; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Supportive environment

Medical benefits

Retirement benefits

Annual leave

Job summary

Placements24 in Sandton, Gauteng, is seeking a Client Services Advocate to empower individuals and families by guiding access to services and resources. You will be the primary contact, advocate for client rights, and coordinate supports within the community.

The role requires a Bachelor's in Social Work or Psychology, strong communication and negotiation skills, and experience in case management. You will document cases, liaise with partner agencies, and help clients move toward

Qualifications

• Bachelor's degree in Social Work, Psychology, or a related human services field.
• Proven experience in case management or client advocacy.
• Knowledge of social services and community resources in Sandton.
• Strong interpersonal and negotiation skills.
• Ability to manage caseloads and maintain documentation.

Responsibilities

• Conduct comprehensive assessments of client needs and circumstances.
• Develop personalized action plans and goals in collaboration with clients.
• Facilitate access to a wide range of community services, including housing, healthcare, legal aid, and employment opportunities.
• Provide ongoing support, counseling, and advocacy for clients throughout their service journey.
• Maintain accurate, detailed, and confidential client records and case notes.
• Liaise effectively with partner organizations, government agencies, and service providers to ensure seamless support delivery.

Skills

Interpersonal skills

Communication

Negotiation

Client advocacy

Problem solving

Caseload management

Education

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Job description

Placements24 in Sandton, Gauteng, is seeking a Client Services Advocate to empower individuals and families by guiding access to services and resources. You will be the primary contact, advocate for client rights, and coordinate supports within the community.

The role requires a Bachelor's in Social Work or Psychology, strong communication and negotiation skills, and experience in case management. You will document cases, liaise with partner agencies, and help clients move toward