Social Support Officer

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance-based bonuses

Hybrid work arrangement

Professional development

Employee wellness program

Job summary

Placements24 is seeking a compassionate Social Support Officer in Centurion to provide direct support and case management to individuals and families facing social challenges. You will assess needs, connect clients with community resources, government aid, and support networks while maintaining detailed records.

The role requires a degree or diploma in Social Work or related field, experience in case management, and strong interpersonal and advocacy skills to help clients achieve greater

Qualifications

• A degree or diploma in Social Work, Community Development, or a related discipline.
• Demonstrable experience in case management or social support roles.
• In-depth knowledge of social welfare policies and community resources in Centurion and surrounding areas.
• Exceptional interpersonal, communication, and conflict resolution skills.
• Ability to handle sensitive information with discretion and maintain professional boundaries.

Responsibilities

• Conduct client assessments to identify needs and eligibility for social services.
• Develop and manage individualized support plans, tracking progress and outcomes.
• Facilitate referrals to housing, healthcare, employment, and other support services.
• Provide counseling and emotional support to clients and their families.
• Maintain detailed client records and prepare reports for management and funding agencies.
• Advocate on behalf of clients to ensure their rights and needs are met by service providers.

Skills

Case management

Advocacy

Interpersonal skills

Communication

Discretion

Education

Bachelor's or Diploma in Social Work/Community Development

Tools

Case management software

Job description

About the Role

Our client is looking for a compassionate and organized Social Support Officer to play a key role in their operations based in Centurion . This position involves providing direct support and case management to individuals and families facing social challenges, ensuring they access necessary services and achieve greater stability. You will work closely with a diverse client base, assessing their needs and connecting them with relevant community resources, governmental aid, and support networks. This role is ideal for an individual with a strong sense of purpose, excellent advocacy skills, and a commitment to enhancing community welfare in the Gauteng region, operating within a dynamic team environment.

Key Responsibilities

• Conduct client assessments to identify needs and eligibility for social services.
• Develop and manage individualized support plans, tracking progress and outcomes.
• Facilitate referrals to housing, healthcare, employment, and other support services.
• Provide counseling and emotional support to clients and their families.
• Maintain detailed client records and prepare reports for management and funding agencies.
• Advocate on behalf of clients to ensure their rights and needs are met by service providers.

Requirements

• A degree or diploma in Social Work, Community Development, or a related discipline.
• Demonstrable experience in case management or social support roles.
• In-depth knowledge of social welfare policies and community resources in Centurion and surrounding areas.
• Exceptional interpersonal, communication, and conflict resolution skills.
• Ability to handle sensitive information with discretion and maintain professional boundaries.
• Proficiency in using case management software and standard office applications.

Benefits

• A competitive annual salary and performance-based bonuses.
• Flexible hybrid working arrangements to support work-life balance.
• Opportunities for continuous professional development and further education.
• Access to a comprehensive employee wellness program.
• A rewarding role contributing directly to community well-being.