Account Manager

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical, dental and vision insurance

Professional development

Travel allowance for client meetings

Job summary

Placements24 is seeking a proactive Account Manager to service clients in Port Elizabeth and surrounding regions. This hybrid role makes you the primary contact for a portfolio of existing clients, driving satisfaction, product adoption and identifying opportunities for account growth.

You will collaborate with sales, support and product teams to deliver exceptional service and build long-term strategic partnerships.

Qualifications

• Proven experience in account management or customer success.
• Strong ability to build long-term client relationships.
• Excellent communication, presentation and negotiation skills.
• Experience with CRM systems and hybrid work models.

Responsibilities

• Manage and grow a dedicated portfolio of existing client accounts.
• Develop deep understanding of client objectives and how solutions help them.
• Conduct regular business reviews with clients to assess progress.
• Act as main point of contact for inquiries and coordinate with internal teams.
• Drive upsell and cross-sell opportunities within accounts.
• Onboard new clients effectively to ensure successful adoption of our services.

Skills

Account management

Customer success

Client-facing

Communication

Negotiation

CRM systems

Hybrid work model

Tools

CRM platforms

Job description

About the Role

Our client is seeking a proactive and relationship-focused Account Manager to join their team, servicing clients in the Port Elizabeth area and surrounding regions. This hybrid role requires you to be the primary point of contact for a portfolio of existing clients, ensuring their satisfaction, driving product adoption, and identifying opportunities for account growth. You will work collaboratively with sales, support, and product teams to deliver exceptional service and build long-term, strategic partnerships. This position is ideal for someone who excels at nurturing relationships and thrives in a flexible work environment that balances in-office collaboration with remote autonomy.

Key Responsibilities

• Manage and grow a dedicated portfolio of existing client accounts, ensuring high retention and satisfaction rates.
• Develop a deep understanding of client business objectives and how our client's solutions can support them.
• Conduct regular business reviews with clients to assess progress, address concerns, and identify new opportunities.
• Act as the main point of contact for all client inquiries, issues, and requests, coordinating with internal departments as needed.
• Drive upsell and cross-sell opportunities within existing accounts to maximize revenue.
• Onboard new clients effectively, ensuring a smooth transition and successful adoption of our services.

Requirements

• Proven experience in account management , customer success, or a related client-facing role.
• Demonstrated ability to build and maintain strong, long-term customer relationships.
• Excellent communication, presentation, and negotiation skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency with CRM systems and familiarity with hybrid work models.

Benefits

• Competitive base salary with performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• Travel allowance for client meetings within the Port Elizabeth region.
• A dynamic work environment with a focus on client success and team collaboration.