Retail CX Specialist – Benoni | Growth & Benefits

Placements24; Benoni; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Health & wellness benefits

Professional growth opportunities

Job summary

Placements24 is seeking a dedicated Retail Customer Experience Specialist in Benoni to elevate the shopper journey across our client's Benoni stores. You will be a brand ambassador, address customer needs, resolve issues, and gather feedback to inform service improvements, contributing to loyalty and satisfaction.

The role requires excellent communication, active listening, problem solving, and a proactive approach to delivering outstanding service.

Qualifications

• Proven experience in customer service, hospitality, or a related client-facing role.
• Excellent communication, active listening, and problem-solving skills.
• A genuine passion for delivering outstanding customer service.
• Ability to remain calm and effective under pressure.
• Familiarity with retail environments and CRM principles.
• Adaptability and a willingness to learn about new products and services.

Responsibilities

• Engage with customers to provide assistance, answer inquiries, and offer personalized recommendations.
• Handle customer complaints and issues promptly and professionally, aiming for satisfactory resolutions.
• Gather customer feedback through various channels and report insights to management.
• Develop and implement strategies to enhance the overall in-store customer experience.
• Collaborate with store teams to ensure a consistent and high-quality service delivery.
• Monitor customer satisfaction metrics and identify areas for improvement.

Skills

Customer service

Communication

CRM familiarity

Problem-solving

Active listening

Calm under pressure

Adaptability

Tools

CRM software

Job description

Placements24 is seeking a dedicated Retail Customer Experience Specialist in Benoni to elevate the shopper journey across our client's Benoni stores. You will be a brand ambassador, address customer needs, resolve issues, and gather feedback to inform service improvements, contributing to loyalty and satisfaction.

The role requires excellent communication, active listening, problem solving, and a proactive approach to delivering outstanding service.