Client Experience Specialist

Placements24; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement benefits

Training and career advancement

Friendly team culture

Job summary

Placements24 is seeking a Client Service Agent to join its Queenstown team, focusing on delivering outstanding customer support and building strong client relationships in the Eastern Cape. You will handle inquiries, resolve issues, and maintain CRM records in a collaborative office setting.

The role offers full-time employment with regular hours, comprehensive health and retirement benefits, and opportunities for ongoing training and career advancement.

Qualifications

• Experience in a client service or customer support role.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• Strong problem-solving abilities.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Serve as the first point of contact for clients, addressing inquiries and providing solutions.
• Manage and resolve customer complaints and issues effectively and efficiently.
• Process client requests, orders, and account modifications with accuracy.
• Provide detailed information about products, services, and company policies.
• Maintain detailed records of all client interactions and transactions in the CRM system.

Skills

Customer service

Communication skills

CRM software

Teamwork

Problem solving

Attention to detail

Tools

CRM software

Job description

Placements24 is seeking a Client Service Agent to join its Queenstown team, focusing on delivering outstanding customer support and building strong client relationships in the Eastern Cape. You will handle inquiries, resolve issues, and maintain CRM records in a collaborative office setting.

The role offers full-time employment with regular hours, comprehensive health and retirement benefits, and opportunities for ongoing training and career advancement.