Remote Customer Service Advisor

Placements24; Centurion; Hybrid; ZAR 134,000 - 268,000; Full time

Benefits offered by this job

Remote work allowance

Health benefits

Career growth

Remote training

Virtual team culture

Job summary

Placements24 is seeking a highly motivated Remote Customer Service Advisor to join its fully remote team, based out of Centurion. You will be the primary point of contact for customers, delivering outstanding support from your home office and maintaining accurate records of all interactions.

This role requires excellent communication, problem‑solving, and the ability to work autonomously with reliable internet and a quiet workspace.

Qualifications

• Proven experience in customer service, ideally in a remote capacity.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong internet connectivity and a dedicated, quiet workspace.
• Proficiency with remote work tools and CRM software.
• Ability to manage time effectively and work autonomously.

Responsibilities

• Provide exceptional customer support via phone, email, and chat from a remote location.
• Resolve customer inquiries, complaints, and technical issues effectively and efficiently.
• Maintain up-to-date customer records and document all interactions and resolutions.
• Adhere to company policies and procedures while delivering a consistent customer experience.
• Proactively identify customer needs and suggest relevant products or services.

Skills

Customer service

Remote work

Communication

Time management

Tools

CRM software

Job description

About the Role

Our client is looking for a highly motivated and self-disciplined Remote Customer Service Advisor to join their fully remote team, based out of Centurion . You will be the primary point of contact for customers, delivering outstanding support and service directly from your home office. This role requires excellent communication skills and a passion for problem-solving, contributing to a positive customer experience without geographical limitations. You'll be an integral part of a forward-thinking organization that embraces remote work culture and provides the tools and support needed to succeed.

Key Responsibilities

• Provide exceptional customer support via phone, email, and chat from a remote location.
• Resolve customer inquiries, complaints, and technical issues effectively and efficiently.
• Maintain up-to-date customer records and document all interactions and resolutions.
• Adhere to company policies and procedures while delivering a consistent customer experience.
• Proactively identify customer needs and suggest relevant products or services.

Requirements

• Proven experience in customer service, ideally in a remote capacity.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong internet connectivity and a dedicated, quiet workspace.
• Proficiency with remote work tools and CRM software.
• Ability to manage time effectively and work autonomously.

Benefits

• Competitive salary and remote work allowance.
• Work from home flexibility, eliminating commute time.
• Comprehensive health and wellness benefits.
• Opportunities for remote training and career growth.
• A supportive and connected virtual team environment.