Client Support Specialist - Remote

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Medical, dental and vision insurance

Professional development opportunities

Inclusive virtual team

Job summary

Placements24 is seeking a dedicated Client Support Specialist to join its fully remote team. You will handle a range of client inquiries, troubleshoot issues, and provide solutions from your home office, ensuring high levels of client satisfaction.

The role requires proactive communication, strong problem-solving, and the ability to manage workload independently in a remote environment. Benefits include competitive salary, remote work, and opportunities for professional development.

Qualifications

• Experience in client support, customer service, or related field.
• Excellent verbal and written communication skills.
• Proficiency with helpdesk software and CRM systems.
• Strong problem-solving abilities and customer-centric mindset.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to client inquiries via email, chat, and phone.
• Provide clear information about products and services.
• Diagnose and resolve customer issues efficiently.
• Document interactions and resolutions in the CRM.
• Escalate complex problems and track resolution.
• Identify opportunities to improve the client experience.

Skills

Client support

Communication skills

CRM proficiency

Problem solving

Remote work independence

Education

High school diploma

Associate’s degree preferred

Tools

Helpdesk software

CRM systems

Job description

About the Role

Our client is looking for a dedicated Client Support Specialist to join their entirely remote team. This position is fundamental to providing excellent service and ensuring client satisfaction. You will handle a range of client inquiries, troubleshoot issues, and offer solutions, all while working from the comfort of your home office. We seek an individual who is proactive, communicative, and possesses a strong commitment to customer care. This role offers the flexibility and autonomy inherent in a remote-first culture, supporting a distributed workforce.

Key Responsibilities

• Respond to client inquiries via various communication channels (email, chat, phone).
• Provide clear and accurate information regarding products and services.
• Diagnose and resolve customer issues efficiently and effectively.
• Document all client interactions and resolutions within the CRM system.
• Escalate complex problems to the relevant departments and track for resolution.
• Proactively identify opportunities to improve the client experience.

Requirements

• Previous experience in client support , customer service, or a related field.
• Excellent verbal and written communication skills.
• Proficiency in using helpdesk software and CRM systems.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to manage workload independently in a remote environment.
• High school diploma or equivalent; associate's degree preferred.

Benefits

• Competitive annual salary and performance incentives.
• Fully remote work opportunity, enhancing work-life balance.
• Comprehensive medical, dental, and vision insurance.
• Opportunities for professional development and skill enhancement.
• A supportive and inclusive virtual team environment.