Remote Client Support Specialist

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary & incentives

Health/dental/vision insurance

Flexible working hours

Job summary

Placements24 is seeking a Remote Client Support Specialist to join our fully remote operations. You will handle client inquiries, resolve issues, and maintain relationships from a remote setting, leveraging strong communication and problem-solving skills.

The role emphasizes collaboration with internal teams, creating self-help resources, and continuously improving the client experience in a flexible remote environment.

Qualifications

• Experience in a client support or account management role, preferably remote.
• Excellent verbal and written communication, ability to explain technical information clearly.
• Proficiency with CRM software and remote collaboration tools.
• Strong organizational skills to manage multiple client portfolios.
• Results-oriented with a focus on client satisfaction.
• Ability to work independently in a fully remote environment.

Responsibilities

• Provide expert-level support to clients via remote channels (phone, email, video).
• Address client inquiries, concerns, and technical issues with timely resolutions.
• Manage client accounts and maintain accurate interaction records.
• Collaborate with internal teams to relay feedback and services delivery.
• Develop and update client support documentation and FAQs for self-service.
• Identify opportunities to enhance the client experience and foster relationships.

Job description

About the Role

Our client is actively recruiting a highly skilled Remote Client Support Specialist to join their fully remote operations. This critical role focuses on providing outstanding support and service to a diverse client base, ensuring their needs are met with efficiency and professionalism. You will be responsible for managing client inquiries, resolving issues, and maintaining strong client relationships from a remote setting. The ideal candidate possesses exceptional communication skills, a proactive approach to problem-solving, and a deep understanding of client support best practices. This is an excellent opportunity for an experienced professional seeking the flexibility of remote work while contributing to a company renowned for its commitment to client success and innovative solutions.

Key Responsibilities

• Provide expert-level support to clients via remote communication channels, including phone, email, and video conferencing.
• Address client inquiries, concerns, and technical issues, ensuring timely and effective resolution.
• Manage client accounts, maintaining accurate records of interactions, and follow-up activities.
• Collaborate with internal teams to relay client feedback and facilitate the delivery of services.
• Develop and update client support documentation and FAQs to improve self-service options.
• Proactively identify opportunities to enhance the client experience and foster long-term relationships.

Requirements

• Demonstrated experience in a client support or account management role, preferably in a remote capacity.
• Exceptional verbal and written communication skills, with the ability to articulate technical information clearly.
• Proficiency in using CRM software and remote collaboration tools.
• Strong organizational skills and the ability to manage multiple client portfolios simultaneously.
• A results-oriented mindset with a passion for client satisfaction.
• Ability to work independently and thrive in a fully remote work environment.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and flexible working hours.