Customer Service Advisor

Placements24; Upington; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Health benefits

Professional development

Career advancement

Collaborative remote team

Job summary

Placements24 is seeking a motivated Customer Service Advisor to join their remote team. You will assist customers with inquiries, provide information about services, and resolve issues, ensuring a positive experience from a flexible home-based setting.

The role emphasizes strong communication, product knowledge, and effective use of CRM systems to document interactions and resolve concerns promptly. A collaborative remote culture supports professional growth and success.

Qualifications

• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills.
• Proficiency with customer service software and CRM systems.
• Strong problem-solving abilities and a patient demeanor.
• Ability to manage time effectively and work independently in a remote setting.

Responsibilities

• Handle incoming customer communications via phone, email, and chat.
• Provide detailed information about company products and services.
• Resolve customer complaints and issues effectively and empathetically.
• Process customer requests, such as account updates or service changes.
• Document all customer interactions and resolutions accurately in the CRM system.

Skills

Customer service

Communication

Problem solving

Time management

Remote work

Tools

CRM software

Customer service software

Job description

About the Role

Our client is seeking a motivated Customer Service Advisor to join their team, operating remotely. This role is dedicated to assisting customers with their inquiries, providing information about our services, and resolving any issues they may encounter. You will be a crucial link in ensuring our customers have a positive and seamless experience with our company. Working from home, you'll have the opportunity to contribute significantly to customer satisfaction while enjoying a flexible work-life balance, all within a supportive and collaborative remote team environment.

Key Responsibilities

• Handle incoming customer communications via phone, email, and chat.
• Provide detailed information about company products and services.
• Resolve customer complaints and issues effectively and empathetically.
• Process customer requests, such as account updates or service changes.
• Document all customer interactions and resolutions accurately in the CRM system.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills.
• Proficiency with customer service software and CRM systems.
• Strong problem-solving abilities and a patient demeanor.
• Ability to manage time effectively and work independently in a remote setting.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• A supportive remote team culture focused on collaboration and success.