Senior Client Success Manager - Sandton

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Private medical and pension

Car allowance & travel expenses

Hybrid work model

Leadership development

Access to cutting-edge technology

Job summary

Placements24 in Sandton, Gauteng seeks a Senior Client Success Manager to manage premier client accounts, drive strategic plans, and act as an advisor to C-level executives. The role focuses on growth opportunities, adoption, and high-impact collaboration across sales, product, and engineering teams.

You will lead executive reviews, ensure client ROI, and work in a hybrid setup from Sandton, with a clear path to leadership and growth within a premium service team.

Qualifications

• 5–7 years in Client Success, Account Management, or Strategic Sales (B2B SaaS)
• Proven track record with enterprise accounts, retention/expansion targets
• Excellent communication and interpersonal skills with C-level executives

Responsibilities

• Manage a portfolio of high-value enterprise client accounts
• Develop and execute strategic account plans to ensure client success and retention
• Serve as primary contact and trusted advisor for senior client stakeholders
• Conduct Executive Business Reviews to showcase value and align on strategic goals
• Identify opportunities for growth, upselling, and cross-selling
• Drive product adoption and ensure full use of services
• Monitor client health and mitigate risks
• Collaborate with sales, product, and engineering for exceptional experiences
• Advocate for enterprise client needs internally

Skills

Strategic thinking

Executive communication

C-level engagement

Relationship management

Strategic account planning

Education

Bachelor's degree in Business/Marketing or related

MBA (preferred)

Tools

Salesforce

Gainsight

Job description

About the Role

Our client is seeking a highly experienced and strategic Senior Client Success Manager to join their premium service team in Sandton, Gauteng. This role is pivotal in ensuring our most valued clients achieve maximum success and ROI from our client's solutions. You will be responsible for managing key accounts, building strong relationships, and acting as a trusted advisor to C-level executives. The ideal candidate possesses exceptional strategic thinking, advanced communication skills, and a deep understanding of client business objectives. You will proactively identify opportunities for growth and expansion within your client portfolio, while also driving adoption and advocating for client needs internally. This is a premier opportunity to make a significant impact within a leading organization and advance your career in client relationship management. Join our esteemed team in Sandton, Gauteng and help shape the success of our most important clients.

Key Responsibilities

• Manage a portfolio of high-value enterprise client accounts.
• Develop and execute strategic account plans to ensure client success and retention.
• Serve as the primary point of contact and trusted advisor for senior client stakeholders.
• Conduct Executive Business Reviews (EBRs) to showcase value and align on strategic goals.
• Proactively identify client needs and opportunities for growth, upselling, and cross-selling.
• Drive deep product adoption and ensure clients are leveraging the full capabilities of our services.
• Monitor client health and satisfaction, implementing proactive measures to mitigate risks.
• Collaborate with sales, product, and engineering teams to deliver exceptional client experiences.
• Act as the voice of the enterprise client internally, championing their needs.

Requirements

• Minimum of 5-7 years of experience in Client Success, Account Management, or Strategic Sales, preferably in B2B SaaS.
• Proven track record of managing enterprise-level accounts and exceeding retention/expansion targets.
• Exceptional communication, presentation, and interpersonal skills, with experience engaging C-level executives.
• Strong business acumen and the ability to understand complex client needs.
• Experience with CRM and Client Success platforms (e.g., Salesforce, Gainsight).
• Demonstrated ability to develop and implement strategic account plans.
• Ability to travel occasionally for client meetings.
• Must be based in or willing to commute to Sandton, Gauteng for hybrid work.
• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

Benefits

• Highly competitive salary and significant bonus potential.
• Comprehensive executive benefits package, including private medical and pension.
• Car allowance and travel expenses.
• Exceptional opportunities for professional growth and leadership development.
• Hybrid work model offering a balance of office and remote work.
• Access to cutting-edge technology and industry insights.
• Stimulating and prestigious work environment.