Client Success Manager - Digital Solutions

Placements24; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical & dental benefits

Retirement plan

Professional growth

Paid time off

Team events

Job summary

Placements24 seeks an experienced Client Success Manager in Cape Town to nurture strategic relationships and maximize value from our digital solutions. You will own client outcomes, drive retention, and collaborate with sales, product and support to deliver a seamless experience.

The role requires strong communication, data-driven decision making, and proficiency with CRM platforms. You will onboard customers, monitor health metrics, and identify upsell opportunities while contributing to

Qualifications

• 5+ years in client success, account management, or similar roles in SaaS/tech.
• Experience managing a portfolio and achieving retention/growth targets.
• Excellent interpersonal and communication skills with rapport-building abilities.

Responsibilities

• Develop and execute strategic account plans to drive retention and growth.
• Conduct regular business reviews with clients to assess satisfaction and ROI.
• Be the main client contact, addressing inquiries and resolving issues.
• Educate clients on new features, best practices, and industry trends.
• Onboard new clients for a smooth platform integration.
• Identify upsell and cross-sell opportunities within accounts.
• Collaborate with sales, product, and support for a cohesive experience.
• Monitor client health metrics and intervene to mitigate churn risks.
• Gather client feedback to inform product development and service improvements.

Skills

Relationship management

Communication skills

Negotiation

SaaS knowledge

CRM software

Data analysis

Problem-solving

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

About the Role Our client, a rapidly expanding technology firm specializing in digital solutions, is seeking an experienced and proactive Client Success Manager to join their vibrant team based in Cape Town, Western Cape . This critical role focuses on building and maintaining strong, long-term relationships with key clients, ensuring they achieve maximum value from our client's innovative products and services. You will be the primary advocate for your clients, understanding their business objectives and aligning our client's offerings to meet those needs. The ideal candidate will possess exceptional communication, negotiation, and strategic thinking skills. This is a fantastic opportunity to shape client engagement strategies and drive customer loyalty in a fast-paced and competitive market. We are committed to empowering our clients and this role is central to that mission.

Key Responsibilities

• Develop and execute strategic account plans to drive client retention and growth.
• Conduct regular business reviews with clients to assess satisfaction, identify opportunities, and report on ROI.
• Act as the main point of contact for clients, addressing inquiries and resolving issues efficiently.
• Educate clients on new product features, best practices, and industry trends.
• Onboard new clients, ensuring a smooth and successful integration with our client's platforms.
• Identify upsell and cross-sell opportunities within existing client accounts.
• Collaborate closely with sales, product, and support teams to ensure a cohesive client experience.
• Monitor client health metrics and proactively intervene to mitigate churn risks.
• Gather client feedback and insights to inform product development and service improvements.

Requirements

• Proven experience as a Client Success Manager, Account Manager, or similar client-facing role, ideally in SaaS or technology.
• Demonstrated success in managing a portfolio of clients and achieving retention and growth targets.
• Excellent interpersonal and communication skills, with a knack for building rapport and trust.
• Strong understanding of digital solutions, technology trends, and business strategy.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and client success platforms.
• Ability to analyze data, identify trends, and make data-driven recommendations.
• Strong negotiation and problem-solving skills.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Must be based in or able to commute to Cape Town, Western Cape .

Benefits

• Our client offers an attractive salary package commensurate with experience, including potential for performance-based bonuses.
• Comprehensive medical and dental benefits are provided, along with a retirement savings plan.
• Opportunities for professional growth are extensive, with access to specialized training and development programs.
• The company fosters a collaborative and supportive workplace culture.
• Paid time off and public holiday leave are generous.
• Employees are encouraged to participate in company-sponsored events and initiatives.
• This role offers the chance to work with cutting-edge digital technologies and directly impact client success.
• Enjoy working in a prime Cape Town, Western Cape location with excellent amenities.