Client Relationship Manager - Recruitment Services

Placements24; Upington; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Annual salary discussions

Career development opportunities

Office in Upington

Collaborative team environment

Job summary

WhatJobs Direct is seeking a Client Relationship Manager to join our Upington team. You will be the primary contact for key clients, cultivating strong relationships and ensuring satisfaction while expanding service offerings in recruitment solutions.

The role emphasizes understanding client business needs, delivering tailored recruitment services, and coordinating with our internal teams to maintain high service standards in Upington and the Northern Cape region.

Qualifications

• Minimum 3 years in account management or client services within recruitment or professional services.
• Proven ability to manage client relationships and achieve retention goals.
• Excellent communication, negotiation, and interpersonal skills to influence and build rapport.
• Strong understanding of recruitment processes and talent acquisition.

Responsibilities

• Manage and grow a portfolio of existing client accounts within recruitment services.
• Serve as primary client contact, ensuring high satisfaction and retention.
• Understand client needs, goals, and recruitment challenges.
• Identify opportunities to expand service offerings and cross-sell recruitment solutions.
• Conduct regular client meetings and business updates.
• Collaborate with internal recruitment teams to ensure seamless service delivery.
• Resolve client issues promptly and escalate when necessary.
• Gather feedback to inform service improvements and strategy.
• Build long-term relationships based on trust and value creation.

Skills

Account management

Client relations

CRM software

Communication

Education

Bachelor's degree in Business Administration/Marketing

Tools

CRM platforms

Job description

About the Role

WhatJobs Direct, a highly regarded recruitment consultancy, is seeking a motivated Client Relationship Manager to join their team in **Upington, Northern Cape**. This vital role focuses on nurturing and expanding relationships with existing clients, ensuring their ongoing satisfaction and identifying opportunities for service enhancement. The ideal candidate will possess excellent communication and interpersonal skills, a deep understanding of the recruitment industry, and a proven ability to provide exceptional client service. This position requires a dedicated presence in our **Upington** office, fostering strong team collaboration and direct client engagement within the region. You will be the primary point of contact for many of our valued clients, ensuring their recruitment needs are met efficiently and effectively. Success in this role depends on your ability to build trust, anticipate client needs, and act as a strategic partner in their talent acquisition efforts. This is an excellent opportunity to contribute to client retention and growth within a dynamic consultancy environment.

Key Responsibilities

• Manage and grow a portfolio of existing client accounts within the recruitment services sector.
• Serve as the primary point of contact for clients, ensuring high levels of satisfaction and retention.
• Develop a deep understanding of client needs, business objectives, and recruitment challenges.
• Proactively identify opportunities to expand service offerings and cross-sell additional recruitment solutions.
• Conduct regular client meetings, performance reviews, and business updates.
• Collaborate with internal recruitment teams to ensure seamless service delivery and address client feedback.
• Resolve client issues and concerns promptly and effectively, escalating when necessary.
• Gather client feedback and market intelligence to inform service improvements and business strategy.
• Build strong, long-term relationships based on trust, reliability, and value creation.
• Contribute to the development of client retention strategies and initiatives.

Requirements

• A minimum of 3 years of experience in account management, client services, or business development, preferably within the recruitment industry or professional services.
• Proven ability to manage client relationships, drive satisfaction and achieve retention goals.
• Excellent communication, negotiation, and interpersonal skills, with the ability to influence and build rapport.
• Strong understanding of recruitment processes and the talent acquisition landscape.
• Ability to work independently and collaboratively within an office-based team environment in **Upington, Northern Cape**.
• A proactive, problem-solving, and client-centric approach.
• Proficiency with CRM software and client management tools.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Demonstrated ability to understand client business needs and translate them into recruitment solutions.

Benefits

• An attractive annual salary of R.
• Opportunity to manage and grow key client relationships for a reputable consultancy.
• Work within a supportive and collaborative office environment in **Upington**.
• Professional development opportunities focused on client relationship management and sales.
• Be part of a company that values strong client partnerships and service excellence.
• Potential for career advancement within the business development and client management functions.