Client Relationship Manager - Recruitment

Placements24; Vereeniging; Híbrido; ZAR 600 000 - 900 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Commission-based pay

Hybrid work model

Resumo da oferta

Placements24 in Vereeniging, Gauteng seeks an experienced Client Relationship Manager to nurture and grow a portfolio of key corporate clients, translating objectives into effective talent acquisition strategies and partnering with an internal recruitment team to deliver results.

The role blends office collaboration in Vereeniging with hybrid remote work, offering a competitive salary and commission structure.

Qualificações

• 4+ years in a client-facing role in recruitment/HR services.
• Proven track record of managing and growing key client accounts.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and conflict-resolution abilities.
• Understanding of recruitment process and talent acquisition strategies.
• Experience with CRM and client management tools.
• Bachelor's degree preferred in related field.
• Resides in or near Vereeniging region, Gauteng.

Responsabilidades

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Act as the main point of contact for clients, addressing recruitment needs promptly and professionally.
• Understand clients' business strategies, culture, and talent requirements to provide tailored recruitment solutions.
• Collaborate with the internal recruitment team to ensure successful delivery of placements.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Conduct regular performance reviews with clients, reporting on recruitment metrics and outcomes.
• Proactively identify and mitigate risks or issues affecting client satisfaction.
• Stay informed about market trends, industry developments, and competitor activities to advise clients.
• Gather client feedback to drive improvements in service delivery and processes.
• Contribute to business development by leveraging client relationships for referrals and new leads.

Conhecimentos

Client relationship

Communication

Negotiation

CRM experience

Account growth

Formação académica

Bachelor's degree (Business Admin/Marketing/HR)

Ferramentas

CRM systems

Descrição da oferta de emprego

About the Role

Our client, a distinguished recruitment consultancy operating in Vereeniging , Gauteng, is seeking a highly motivated and experienced Client Relationship Manager. This crucial role involves managing and strengthening relationships with existing clients, ensuring their recruitment needs are met effectively and identifying opportunities for business growth. You will act as the primary point of contact, understanding client business objectives and translating them into successful talent acquisition strategies. The ideal candidate will possess exceptional communication, negotiation, and problem-solving skills, combined with a deep understanding of the recruitment landscape. This is an exciting opportunity to contribute to the success of our client's operations in the Vereeniging area and the wider Gauteng region.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Act as the main point of contact for clients, addressing their recruitment needs and concerns promptly and professionally.
• Understand clients' business strategies, organizational culture, and talent requirements to provide tailored recruitment solutions.
• Collaborate closely with the internal recruitment team to ensure successful delivery of services and candidate placements.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Conduct regular performance reviews with clients, reporting on recruitment metrics and outcomes.
• Proactively identify and mitigate any risks or issues that may affect client satisfaction.
• Stay informed about market trends, industry developments, and competitor activities to provide strategic advice to clients.
• Gather client feedback to drive improvements in service delivery and operational processes.
• Contribute to business development efforts by leveraging existing client relationships for referrals and new business leads.

Requirements

• A minimum of 4 years of experience in a client-facing role, preferably within the recruitment, staffing, or HR services industry.
• Proven track record of successfully managing and growing key client accounts.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport at all levels.
• Strong negotiation and conflict-resolution abilities.
• Demonstrated understanding of the recruitment process and talent acquisition strategies.
• Ability to analyze client needs and propose effective solutions.
• Experience working with CRM systems and other client management tools.
• A Bachelor's degree in Business Administration, Marketing, Human Resources, or a related field is preferred.
• Proactive, results-oriented, and possesses a strong client-centric approach.
• Resides in or has a strong connection to the Vereeniging region or surrounding areas in Gauteng.

Benefits

Our client offers a competitive salary and an attractive commission structure based on client retention and business growth. This hybrid role provides a balance between office-based collaboration in Vereeniging and the flexibility of remote work. You will have the opportunity to work with a professional and supportive team, with access to continuous learning and development opportunities. We pride ourselves on fostering a positive work environment that encourages career progression and recognizes employee contributions. Join us and play a vital role in our client's success story.