Client Relationship Manager - Benoni

Placements24; Benoni; Hybrid; ZAR 520,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Professional development

Job summary

Placements24 in Benoni seeks a Client Relationship Manager to cultivate long-term client partnerships, align services with client objectives, and serve as the primary liaison between clients and service delivery teams.

With strong experience in CRM/account management and a Bachelor's degree, you will drive client satisfaction, oversee projects, and identify growth opportunities while collaborating with internal teams to ensure seamless delivery.

Qualifications

• 6+ years experience in client relationship management or account management.
• Proven ability to engage with senior-level stakeholders.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinking and problem-solving capabilities.
• Experience in consulting or professional services is desirable.
• Proficiency with CRM software and project management tools.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Based in Benoni or able to commute.

Responsibilities

• Develop and maintain strong relationships with a portfolio of key clients.
• Act as the primary point of contact for assigned clients and address their needs promptly.
• Understand client objectives and align services to meet goals.
• Oversee client projects ensuring timely delivery and quality outcomes.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Conduct regular business reviews to assess satisfaction and gather feedback.
• Collaborate with internal teams to ensure seamless service delivery.
• Prepare client proposals, presentations, and reports.
• Monitor client satisfaction levels and address potential issues proactively.

Skills

Communication

Negotiation

Presentation

Strategic thinking

Problem-solving

Relationship management

Education

Bachelors in Business Administration/Marketing

Tools

CRM software

Project management tools

Job description

About the Role

Our client, a distinguished consultancy firm specializing in business development, is actively recruiting a dynamic Client Relationship Manager to join their expanding practice in Benoni . This crucial role focuses on cultivating and nurturing strong, long-term relationships with key clients, ensuring their satisfaction and identifying opportunities for growth. You will be the primary liaison between clients and our client's service delivery teams, advocating for client needs and ensuring expectations are met and exceeded. The ideal candidate will possess exceptional interpersonal skills, a strategic mindset, and a proven track record in account management and client satisfaction. This is a prime opportunity to advance your career in a challenging and rewarding role within the consulting sector, based in Benoni .

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Act as the primary point of contact for assigned clients, addressing their needs and concerns promptly.
• Understand client business objectives and align our client's services to meet those goals.
• Oversee client projects, ensuring timely delivery and high-quality outcomes.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Conduct regular business reviews with clients to assess satisfaction and gather feedback.
• Collaborate with internal teams to ensure seamless service delivery and client support.
• Prepare client proposals, presentations, and reports.
• Monitor client satisfaction levels and proactively address any potential issues.

Requirements

• A minimum of 6 years of experience in client relationship management, account management, or a similar client-facing role.
• Proven ability to build and maintain strong relationships with senior-level stakeholders.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinking and problem-solving capabilities.
• Experience in the consulting or professional services industry is highly desirable.
• Proficiency in CRM software and project management tools.
• Ability to work effectively both independently and as part of a collaborative team.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Must be based in or able to commute to Benoni .

Benefits

• Competitive salary with attractive commission structure.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and continuous learning.
• A dynamic and collaborative work environment.
• Be part of a leading consultancy firm in Benoni .
• Travel opportunities may be available.