Client Relationship Manager - Recruitment

Placements24; Paarl; On-site; ZAR 420,000 - 680,000; Full time

Job summary

Placements24 seeks a Client Relationship Manager in Paarl to nurture and grow relationships with key clients in the recruitment sector. You will serve as the main contact, translating client objectives into tailored recruitment solutions and delivering exceptional service.

You will collaborate with delivery teams, identify upsell opportunities, and conduct regular reviews to align hiring strategies with market trends, ensuring client success and growth.

Qualifications

• Minimum of 4 years of experience in client relationship management or recruitment.
• Excellent communication skills and commercial acumen.
• Ability to build trust and deliver value in client-facing roles.

Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Understand client business needs, organizational culture, and strategic hiring objectives.
• Act as the primary point of contact for client inquiries, feedback, and ongoing recruitment requirements.
• Collaborate with the recruitment delivery teams to ensure seamless service execution and client satisfaction.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Conduct regular business reviews with clients to assess satisfaction and discuss future needs.
• Gather market intelligence and provide insights to clients regarding talent trends and workforce planning.
• Resolve client issues promptly and effectively, escalating when necessary.
• Contribute to the development of client engagement strategies and service improvements.

Skills

Commercial acumen

Communication skills

Client-facing

Job description

About the Role

Our client, a highly reputable recruitment consultancy, is seeking a dynamic Client Relationship Manager to join their team in Paarl, Western Cape. This role is instrumental in nurturing and expanding relationships with existing clients, ensuring their recruitment needs are met with exceptional service and strategic insight. You will act as the primary point of contact for key accounts, understanding their business objectives and aligning our client's recruitment solutions accordingly. The ideal candidate possesses strong commercial acumen, excellent communication skills, and a proven ability to build trust and deliver value in a client-facing capacity. This position offers a rewarding career path within a growing firm.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Understand client business needs, organizational culture, and strategic hiring objectives.
• Act as the primary point of contact for client inquiries, feedback, and ongoing recruitment requirements.
• Collaborate with the recruitment delivery teams to ensure seamless service execution and client satisfaction.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Conduct regular business reviews with clients to assess satisfaction and discuss future needs.
• Gather market intelligence and provide insights to clients regarding talent trends and workforce planning.
• Resolve client issues promptly and effectively, escalating when necessary.
• Contribute to the development of client engagement strategies and service improvements.

Requirements

Minimum of 4 years of experience in