Client Relationship Manager - Insurance

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Fully remote work arrangement

Medical and retirement benefits

Professional development opportunities

Supportive team culture

Job summary

Placements24 is seeking a dynamic Client Relationship Manager for a fully remote role supporting clients from Sandton and beyond. You will nurture key relationships, coordinate internal resources, and drive client satisfaction and retention.

You will manage a portfolio in the insurance/financial services space, leveraging CRM tools and remote collaboration software to deliver tailored solutions and opportunities for growth, while maintaining high service standards.

Qualifications

• Experience in client relationship management, account management, or a similar client-facing role, preferably within the insurance or financial services industry.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of insurance products and services.
• Ability to build rapport and trust with clients at all levels.
• Proficiency in CRM software and other remote collaboration tools.
• Self-motivated with the ability to manage time and priorities effectively in a remote work environment.

Responsibilities

• Manage and grow a portfolio of high-value insurance clients, acting as their main point of contact.
• Develop and implement tailored client engagement strategies to foster strong, long-term relationships.
• Understand client needs and proactively identify opportunities to offer additional products or services.
• Coordinate with internal teams (sales, claims, underwriting) to ensure seamless service delivery and issue resolution.
• Conduct regular client reviews to assess satisfaction and identify areas for improvement.
• Monitor client feedback and market trends to provide insights that inform service enhancements.

Skills

Client relationship management

Account management

Communication

Negotiation

Insurance products

CRM software

Remote work

Tools

CRM software

Remote collaboration tools

Job description

About the Role

Our client is seeking a dynamic and client-focused Client Relationship Manager to join their established remote team, supporting their operations in Sandton and beyond. This role is centered on nurturing and strengthening relationships with key clients, ensuring their needs are met and their satisfaction remains high. You will act as the primary point of contact, coordinating internal resources to deliver exceptional service and identify opportunities for growth. As a fully remote position, you will leverage communication technologies to maintain strong connections and provide unparalleled support to a valued portfolio of clients, contributing directly to client retention and loyalty.

Key Responsibilities

• Manage and grow a portfolio of high-value insurance clients, acting as their main point of contact.
• Develop and implement tailored client engagement strategies to foster strong, long-term relationships.
• Understand client needs and proactively identify opportunities to offer additional products or services.
• Coordinate with internal teams (sales, claims, underwriting) to ensure seamless service delivery and issue resolution.
• Conduct regular client reviews to assess satisfaction and identify areas for improvement.
• Monitor client feedback and market trends to provide insights that inform service enhancements.

Requirements

• Proven experience in client relationship management , account management, or a similar client-facing role, preferably within the insurance or financial services industry.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of insurance products and services.
• Ability to build rapport and trust with clients at all levels.
• Proficiency in CRM software and other remote collaboration tools.
• Self-motivated with the ability to manage time and priorities effectively in a remote work environment.

Benefits

• Competitive annual salary with an attractive bonus structure tied to client retention and satisfaction.
• Fully remote work arrangement, offering flexibility and autonomy.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development, including advanced client management training.
• A supportive and collaborative team culture focused on client success.