Client Success Manager

Placements24; Sandton; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Medical insurance

Paid time off

Professional development

Job summary

Placements24 is seeking a proactive Client Success Manager for a remote-first team serving the Sandton market. You will build relationships, guide clients to achieve goals, drive adoption and retention.

The role emphasizes strategic guidance, client health monitoring, and regular business reviews, with opportunities for professional development and a competitive package.

Qualifications

• Proven experience in Client Success and Account Management in a client-facing role.
• Ability to translate customer needs into actionable strategies.
• Excellent communication, presentation, and interpersonal skills.
• Experience with CRM software and client management platforms.
• Proactive, results-oriented approach with strong problem-solving capabilities.

Responsibilities

• Develop and maintain strong, long-lasting relationships with key clients.
• Proactively guide clients towards achieving their business objectives using our client's solutions.
• Monitor client health and engagement, identifying opportunities for expansion and retention.
• Conduct regular business reviews to assess client progress and strategic alignment.
• Act as the primary point of contact for clients, addressing concerns and advocating for their needs internally.

Skills

Client Success

Account Management

Communication Skills

CRM Software

Problem Solving

Job description

About the Role

Our client is seeking a proactive and strategic Client Success Manager to join their dynamic, remote-first team serving the Sandton market. This role is pivotal in ensuring clients achieve their desired outcomes while using our client's products or services. You will build strong relationships, understand client goals, provide strategic guidance, and drive adoption and retention. This is an exceptional opportunity for a motivated professional to foster client loyalty, increase satisfaction, and contribute to the company's growth by ensuring long-term client value and success.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with key clients.
• Proactively guide clients towards achieving their business objectives using our client's solutions.
• Monitor client health and engagement, identifying opportunities for expansion and retention.
• Conduct regular business reviews to assess client progress and strategic alignment.
• Act as the primary point of contact for clients, addressing concerns and advocating for their needs internally.

Requirements

• Proven experience in Client Success , Account Management, or a similar client-facing role.
• Demonstrated ability to understand customer needs and translate them into actionable strategies.
• Excellent communication, presentation, and interpersonal skills.
• Experience with CRM software and client management platforms.
• A proactive, results-oriented approach with strong problem-solving capabilities.

Benefits

• Highly competitive annual salary and performance-based incentives.
• Fully remote work environment offering significant flexibility.
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and opportunities for professional development.
• A collaborative culture focused on client-centricity and continuous innovation.