Client Success Advisor – Hybrid & Growth-Focused

Placements24; Klerksdorp; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Bonus program

Hybrid work

Health & retirement benefits

Training opportunities

Collaborative culture

Job summary

Placements24 is seeking an experienced Client Support Advisor in Klerksdorp who will manage a portfolio of key clients, address inquiries, and resolve issues promptly while maintaining strong client relationships.

You will collaborate with sales, technical, and operations teams, document interactions in the CRM system, and identify upsell opportunities to drive client satisfaction and growth.

Qualifications

• Proven experience in a client support, account management, or similar role.

Responsibilities

• Serve as the primary point of contact for a portfolio of key clients.
• Address client inquiries, provide product information, and resolve issues efficiently.
• Conduct regular check-ins with clients to ensure satisfaction and identify potential needs.
• Collaborate with sales, technical, and operations teams to deliver seamless client experiences.
• Document all client interactions, feedback, and resolutions in the CRM system.
• Identify opportunities for upselling or cross-selling based on client needs and engagement.

Skills

Client support

Account management

CRM software

Communication

Negotiation

Tools

CRM system

Job description

Placements24 is seeking an experienced Client Support Advisor in Klerksdorp who will manage a portfolio of key clients, address inquiries, and resolve issues promptly while maintaining strong client relationships.

You will collaborate with sales, technical, and operations teams, document interactions in the CRM system, and identify upsell opportunities to drive client satisfaction and growth.