Client Relations & Onboarding Specialist

CVQuest; Boksburg; Presencial; ZAR 67.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Skill development opportunities

Descripción de la vacante

CVQuest is seeking a professional Client Liaison Officer to connect clients with internal teams and ensure queries are resolved efficiently. The role emphasizes strong communication, relationship management, and proactive service.

Ideal candidates are people-oriented, organized, and proactive, with at least one year in client liaison or related roles. A valid driver’s license and car are required for this position.

Formación

• Must have a valid driver’s license and access to a car.
• Excellent verbal and written communication abilities.
• Ability to juggle multiple tasks and meet deadlines.
• Strong decision-making and problem-solving skills.
• Remain calm and professional in difficult interactions.
• Proficiency in Microsoft Office and CRM software.
• Experience in client services or customer relations is advantageous.
• Minimum of 1 year in a client liaison role preferred.

Responsabilidades

• Serve as the primary contact for clients and handle inquiries and requests.
• Develop and maintain long-term relationships with clients.
• Identify client needs and direct them to the appropriate services.
• Collaborate with internal teams to meet client expectations.
• Relay client feedback and suggestions to relevant departments.
• Spot opportunities to offer additional products or services.
• Assist the sales team with onboarding new clients.
• Monitor accounts and perform follow-ups as needed.
• Address complaints promptly and courteously.
• Ensure consistently high-quality service throughout the client journey.

Conocimientos

Car and License

Excellent communication

Interpersonal skills

Multitasking

Decision making

Calm under pressure

Microsoft Office

CRM platforms

Client liaison experience

Client service experience

Herramientas

CRM platforms

Microsoft Office

Descripción del empleo

CVQuest is seeking a professional Client Liaison Officer to connect clients with internal teams and ensure queries are resolved efficiently. The role emphasizes strong communication, relationship management, and proactive service.

Ideal candidates are people-oriented, organized, and proactive, with at least one year in client liaison or related roles. A valid driver’s license and car are required for this position.