Account Manager

Placements24; Durban; Hybrid; ZAR 350,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Generous leave allowance

Flexible working options

Professional development

Supportive work culture

Job summary

Placements24 in Durban is seeking an account manager focused on growing an existing client portfolio. You will be the main liaison for key accounts, ensuring satisfaction and identifying upsell opportunities within the KwaZulu-Natal market.

You will collaborate with internal teams to deliver a seamless client experience, conduct regular business reviews, and drive long-term partnerships through proactive engagement and strategic account development.

Qualifications

• Minimum of 4 years of experience in account management or a similar client-facing sales role.
• Proven ability to build and maintain strong, trust-based client relationships.
• Experience using CRM software for client management and tracking.
• Bachelor's degree in a relevant field, or equivalent practical experience.

Responsibilities

• Manage a portfolio of key client accounts, serving as the main liaison for all communication.
• Develop and implement strategies to deepen client relationships and increase customer lifetime value.
• Identify opportunities for upselling and cross-selling additional products or services.
• Conduct regular business reviews with clients to assess satisfaction and identify evolving needs.
• Collaborate with internal teams (e.g., support, product) to ensure seamless client experience.

Skills

Communication

Negotiation

Problem solving

Education

Bachelor's degree in a relevant field

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and relationship-focused Account Manager to manage and grow their existing client portfolio in the Durban area. You will serve as the primary point of contact for key accounts, ensuring client satisfaction, identifying upselling and cross-selling opportunities, and fostering long-term partnerships. This role is critical for client retention and maximizing revenue from our established customer base. You'll thrive in an environment that values proactive client engagement and strategic account development, contributing significantly to sustained business success and building a strong reputation in the KwaZulu-Natal market.

Key Responsibilities

• Manage a portfolio of key client accounts, serving as the main liaison for all communication.
• Develop and implement strategies to deepen client relationships and increase customer lifetime value.
• Identify opportunities for upselling and cross-selling additional products or services.
• Conduct regular business reviews with clients to assess satisfaction and identify evolving needs.
• Collaborate with internal teams (e.g., support, product) to ensure seamless client experience.

Requirements

• Minimum of 4 years of experience in account management or a similar client-facing sales role.
• Proven ability to build and maintain strong, trust-based client relationships.
• Excellent communication, negotiation, and problem-solving skills.
• Experience using CRM software for client management and tracking.
• Bachelor's degree in a relevant field, or equivalent practical experience.

Benefits

• Attractive salary with performance-based incentives and bonuses.
• Comprehensive health insurance and retirement plan.
• Generous leave allowance and flexible working options.
• Opportunities for professional development and growth within the company.
• A supportive and dynamic work culture focused on client success.