Client Experience Specialist

Placements24; Johannesburg; Presencial; ZAR 180 000 - 300 000; Tempo integral

Resumo da oferta

Placements24 is seeking a detail-oriented Client Support Specialist to join our client services team in Klerksdorp. You will provide exceptional support to clients, ensure needs are met with professionalism, and contribute to maintaining high customer satisfaction.

The role requires proactive communication, empathy, and the ability to resolve issues efficiently while collaborating with internal departments to address client needs.

Qualificações

• Detail-oriented and customer-focused approach.
• Strong understanding of customer service principles.
• Proven ability to resolve issues effectively.
• Proactive, empathetic mindset with excellent communication.

Responsabilidades

• Respond to client inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve client issues efficiently and effectively.
• Document all client interactions and resolutions in the CRM system.
• Build and maintain positive relationships with clients.
• Identify opportunities to improve the client experience.
• Collaborate with internal departments to address client needs.
• Escalate complex issues to the appropriate teams.
• Ensure client satisfaction and retention.
• Contribute to team goals and departmental objectives.

Conhecimentos

Customer service

Communication skills

Issue resolution

Ferramentas

CRM software

Descrição da oferta de emprego

Placements24 is seeking a detail-oriented Client Support Specialist to join our client services team in Klerksdorp. You will provide exceptional support to clients, ensure needs are met with professionalism, and contribute to maintaining high customer satisfaction.

The role requires proactive communication, empathy, and the ability to resolve issues efficiently while collaborating with internal departments to address client needs.