SaaS Client Success Specialist (Klerksdorp)

Placements24; Klerksdorp; Vor Ort; ZAR 260.000 - 420.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Medical aid

Retirement fund contributions

Paid time off

Professional growth

Modern office in Klerksdorp

Zusammenfassung

Placements24 in Klerksdorp, South Africa, seeks a Client Support Specialist to deliver timely SaaS technical support via email, phone and chat, helping clients maximize value from our software. You will troubleshoot and guide clients on features, documenting interactions in our CRM system to ensure consistent service.

Join a collaborative team focused on client success, with growth opportunities and a dynamic, professional environment in the Klerksdorp office.

Qualifikationen

• 2-3 years in customer or technical support, SaaS preferred.
• Clear verbal and written communication; able to explain tech clearly.
• Proficient with helpdesk software and CRM systems.
• Relocation to Klerksdorp, North West if not already local.

Aufgaben

• Provide timely technical support via email, phone and chat.
• Troubleshoot software issues, integrations and performance.
• Guide clients on product features and best practices.
• Document interactions and resolutions in the CRM.
• Escalate complex issues and assist knowledge base updates.
• Identify needs and propose solutions or feature requests.
• Gather feedback for product and development teams.

Kenntnisse

Customer support

SaaS knowledge

Technical troubleshooting

CRM usage

Communication skills

Ausbildung

High school diploma

Bachelor's degree preferred

Tools

Helpdesk software

CRM systems

Jobbeschreibung

Placements24 in Klerksdorp, South Africa, seeks a Client Support Specialist to deliver timely SaaS technical support via email, phone and chat, helping clients maximize value from our software. You will troubleshoot and guide clients on features, documenting interactions in our CRM system to ensure consistent service.

Join a collaborative team focused on client success, with growth opportunities and a dynamic, professional environment in the Klerksdorp office.