Client Support Specialist – Growth & Impact

Placements24; Johannesburg; Vor Ort; ZAR 150.000 - 210.000; Vollzeit

Zusammenfassung

Placements24 is seeking a diligent Client Support Associate for our client in Klerksdorp. You will handle a variety of client inquiries, provide product usage assistance, and resolve issues to ensure customer satisfaction.

The role emphasizes empathy, clear communication, and problem-solving within a collaborative team. You’ll respond via phone, email, and chat, maintain accurate records in CRM, and contribute to service improvements through feedback.

Qualifikationen

• Experience in client support, helpdesk, or customer service roles.
• Excellent written and verbal communication skills.
• Based in or able to commute to Klerksdorp.

Aufgaben

• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services and policies.
• Troubleshoot and resolve client issues, documenting interactions and resolutions.
• Escalate complex problems to senior staff when necessary.
• Assist clients with account management, updates and information retrieval.
• Gather client feedback and identify opportunities to improve service.
• Maintain client records and update databases accurately.
• Ensure client satisfaction with helpful solutions and positive engagement.
• Collaborate with team members to share knowledge and best practices.
• Adhere to company guidelines and service level agreements.

Kenntnisse

Customer service

Active listening

Empathy

Multitasking

Communication

Ausbildung

High school diploma

Tools

CRM software

Office applications

Jobbeschreibung

Placements24 is seeking a diligent Client Support Associate for our client in Klerksdorp. You will handle a variety of client inquiries, provide product usage assistance, and resolve issues to ensure customer satisfaction.

The role emphasizes empathy, clear communication, and problem-solving within a collaborative team. You’ll respond via phone, email, and chat, maintain accurate records in CRM, and contribute to service improvements through feedback.