Client Engagement Lead: Strategy & Delivery

Capitec Bank Limited; Stellenbosch; Remote; ZAR 600,000 - 900,000; Full time

Job summary

Capitec Bank Limited in Stellenbosch seeks a seasoned Client Engagement Leader to drive strategy, execution and delivery across client-facing programmes. You will translate portfolio direction into team plans, maintain high-quality engagement standards, and lead the Specialists to strengthen governance and capability.

The role requires 5+ years in client engagement, CRM or customer service, with experience leading a team in a compliant environment.

Qualifications

• Bachelor's Degree in Marketing or Business Management.
• 5+ years experience in client engagement, CRM or customer service.
• Proven leadership of a specialists team delivering customer-facing programmes.
• Experience in a compliance-conscious or regulated environment.
• Ability to manage multiple priorities while maintaining quality.

Responsibilities

• Lead a Client Engagement team and be accountable for its strategy, execution and delivery.
• Translate portfolio direction into team-level plans and ensure consistent execution and quality.
• Build team capability and foster accountability within governance frameworks.

Skills

Communications Skills

Computer Literacy

Education

Bachelor's Degree in Marketing or Business Management

Tools

MS Word

MS Excel

MS Outlook

Job description

Capitec Bank Limited in Stellenbosch seeks a seasoned Client Engagement Leader to drive strategy, execution and delivery across client-facing programmes. You will translate portfolio direction into team plans, maintain high-quality engagement standards, and lead the Specialists to strengthen governance and capability.

The role requires 5+ years in client engagement, CRM or customer service, with experience leading a team in a compliant environment.